The majority of the consumer complaints received at AFTA relate to matters which involve misunderstandings or miscommunications between a consultant and their client. In some cases, what may simply be a case of something “slipping your mind” can result in a raft of consequences and an unhappy client.
AFTA has compiled a comprehensive checklist for Travel Consultants which will assist in ensuring that all of your clients receive the very best in service and help to ensure that no step in the booking process is missed.
It also contains a space for the client’s signature, acknowledging that the various items have been discussed and agreed upon – thus alleviating any problems later relating to communication of information about the booking.
To access the AFTA Consultant’s Checklist, simply log in to the Members Log-in section on the left, or contact AFTA on 02 9287 9900 and quote your current membership number.
If you do not have a log-in or have forgotten your password, please contact AFTA on 02 9287 9900 or click here to email us
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