Although not a regulatory body, AFTA can and does act as a mediator in disputes between consumers and AFTA Member agencies.
In many cases having the assistance of an independent mediator which is able to objectively assess both sides of a dispute will allow a speedy resolution.
Many consumer issues and complaints arise from lack of information and in a lot of situations AFTA is able to provide the necessary information which clarifies the situation.
Issues must be submitted to AFTA in writing in order to be addressed. Please complete the online form below and submit, or mail your correspondence to:
AFTA
Level 3, 309 Pitt St
Sydney NSW 2000
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| | | | | | | | | | | | Complaint Details. Please outline the circumstances of your complaint.
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