Mission Statement
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To be truly representative of the travel agents of Australia.
To enhance the professionalism and profitability of its members through effective representation in industry and government affairs, education and training, and by identifying and satisfying the needs of the travelling public.
To promote travel and domestic tourism.
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AFTA encourages all members to embrace the AFTA Code of Ethics as shown below, in the interests of good business practice, however, it is acknowledged that this is not legally binding or enforceable by law.
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Code of Ethics
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ACCURACY- AFTA members will be factual and accurate when providing information in any form about their services and the services of any firm they represent. They will not use deceptive practices.
AFFILIATION - AFTA members will not falsely represent a person's affiliation with their firm.
COMPLIANCE- AFTA members will abide by all Federal, State and local laws and regulations.
CONFIDENTIALITY - AFTA members will treat every client transaction confidentially and not disclose any information without permission of the client, unless required by law.
CONFLICT OF INTEREST - AFTA members will not allow any preferred relationship with a supplier to interfere with the interests of their clients.
CONSUMER PROTECTION - AFTA members will use every effort to protect their clients against any fraud, misrepresentation or unethical practices which may arise in the travel industry.
COOPERATION - AFTA members will cooperate with any inquiry conducted by AFTA to resolve any dispute involving consumers or another member.
DELIVERY - AFTA members operating tours will provide all components as stated in their brochure or written confirmation, or provide alternative services of equal or greater value or provide appropriate compensation.
DISCLOSURE - AFTA members will provide complete details about terms and conditions of any travel service, including cancellation and service fee obligations, before accepting payment for the booking.
NOTICE - AFTA members operating tours will promptly advise the agent or client who reserved the space of any change in itinerary, services, features or price. If substantial changes are made that are written within the control of the operator, the client will be allowed to cancel without penalty.
QUALIFICATIONS & PROFESSIONALISM - AFTA Members must employ staff who have appropriate qualifications and are committed to continuing professional development, such as (but not limited to) the Australian Travel Professionals Program (ATPP). AFTA members must ensure that all staff offer truly professional advice by being fully informed on the various facets of Australian and International travel.
REFUNDS - AFTA members will remit any undisputed funds under their control within the specified time limit. Reasons for delay in providing funds will be given to the claimant promptly.
RESPONSIVENESS - AFTA members will promptly respond to their client’s complaints.
EXPLOITATION OF CHILDREN- AFTA members will not provide or assist in the provision of any travel service which, to their knowledge, is to be used for a purpose involving the sexual exploitation of children.
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