Please click on the links below to access information and updates provided by travel industry suppliers.
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This information is for use by travel agents only. Passengers should contact their travel agent for details on changing their bookings.
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List of Airlines Banned within the EU - from the Official Journal of the European Union - updated 3 April 2012
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The European Commission has adopted the 19th update of the European list of air carriers which are for safety reasons subject to an operating ban or operational restrictions within the European Union.
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CLICK HERE to download the list updated on 3 April 2012.
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CLICK HERE to download a press release regarding the updates to this list.
Before taking any action based on the information in these lists, all users should ensure they have the latest version.
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American Airlines files for reorganisation under Chapter 11
29 November 2011
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CLICK HERE to download a message from American Airlines Vice President - Global Sales, Derek DeCross, regarding the airline's reorganisation under the Chapeter 11 process.
During this time, dealings with passengers and travel agents are unaffected. AA will operate its regular flight schedule and all tickets and reservations will be honoured.
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List of Airlines Banned within the EU - from the Official Journal of the European Union - updated 23 November 2011
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To improve safety in Europe further, the European Commission – in consultation with Member States’ aviation safety authorities – has decided to ban airlines found to be unsafe from operating in European airspace.
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CLICK HERE to download the list updated on 23 November 2011.
Before taking any action based on the information in these lists, all users should ensure they have the latest version.
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Qantas announces US Customer Care Plan in response to new DoT Consumer Protection Laws in USA - August 2011
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The first set of the United States Department of Transportation's new Rules for Enhancing Airline Passenger Protections legally take effect on 23 August 2011.
Further regulations which form part of the new rules are due to take effect from 24 January 2012.
Please click on the link below to download further information on the Qantas US Customer Service Plan.
The new rules affect ONLY Qantas operations and sales and marketing of Qantas tickets in the United States. This information is being distributed to Qantas' Australian travel partners as a courtesy. Please contact your National Account Manager if you have any queries.
This information is for use by travel agents only. Passengers should contact their travel agent for details on changing their bookings.
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QANTAS AIRWAYS Letter to Travel Agents - 23 August 11
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Supplier Booking Amendment Policies - Chilean Volcano Eruption and Ash Cloud - June 2011
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Please click on the links below to view the supplier booking amendment/cancellation policies for passengers, following the recent Chilean volcanic eruption and resulting ash cloud. Travel agents - please direct any queries to the supplier concerned. This information is for use by travel agents only. Passengers should contact their travel agent for details on changing their bookings.
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QANTAS AIRWAYS - 22 JUN 11
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