In 2017, how credit and debit card transactions are processed and surcharged in Australia changed.
AFTA successfully advocated for the continuation of surcharging and allowing agents to include the AFTA Chargeback Scheme (ACS) to cover Forward Delivery Risk (as a result of no fault third party chargeback) in your payment surcharge.
ACS provides protection for approved ATAS accredited travel agents in the event of a chargeback which is a result from a supplier collapsing. ATAS members are encouraged to read more about ACS to ensure you don’t miss out on being covered.
AFTA is providing the below factsheets as general advice and each business should seek professional advice from an adviser on their specific circumstances.
If AFTA members have further questions they can contact AFTA’s on ACS@afta.com.au or call us on 02 9287 9900.
Understanding credit card surcharging
AFTA has developed the following introductory briefing on how to apply the correct credit card surcharging rate.
The briefing note explains in plain English how to do this with examples of correct and incorrect surcharging practices.
Updated 29 February 2018.
Consumer credit card surcharging fact sheet
AFTA members are invited to download the below information sheet that can be used if consumers raise the issue of credit card surcharging.
We hope that this information sheet will be useful in answering any questions that may be raised by consumers or employees about your current surcharging practice, should you choose to have one.