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Member Engagement Executive

Permanent Full Time

Location Sydney, NSW

Applications Close Monday 30 April 2018

Who are we?

The Australian Federation of Travel Agents (AFTA) is the peak body in Australia representing the retail travel industry. Founded in 1957, AFTA represents the majority of travel agents in Australia and includes all of the major travel agency groups.

AFTA’s role is to uphold the interests of members in matters relating to the operation of all travel agencies in Australia. In broad terms these issues are ones that are not addressed by agent chain or corporate entities on behalf of their members, and are ones that involve the industry as a whole.

In the past 4 years AFTA has breathed life into two new brands for the betterment of the traveller and travel agent community.

AFTA administers;

ATAS -Travel Accredited: The AFTA Travel Accreditation Scheme (ATAS) is an industry accreditation scheme that sets the benchmark of quality for the travel industry. AFTA is committed, through ATAS, to elevating travel industry standards in Australia by driving increased and continued participation by travel intermediaries in ATAS and raising consumer awareness of the benefits of booking travel through an ATAS accredited agent.

ACS – AFTA Chargeback Scheme: Is a separate entity limited by guarantee as a Mutual Beneficiary Fund established for the benefit of ATAS Accredited AFTA members. ACS protects travel agents from debit and credit card chargebacks as a result of end supplier failure.

AFTA also managers and delivers the AFTA National Travel Industry Awards (NTIA). Considered the ‘Logies’ of the travel industry, the NTIA rewards and celebrates businesses and personnel who demonstrate outstanding service, marketing excellence and business acumen within the travel industry.

Be part of the AFTA Team as the Member Engagement Executive

AFTA is seeking a Member Engagement Executive to join the Team in Sydney, NSW.

The Member Engagement Executive is a member of the Marketing and Communications Team but required to collaborate cross-functionally to find potential new members, support the renewal of existing members as well as forge strong relationships with all AFTA members (Allied, ATAS, Destination Partner et al.) and key industry stakeholders.

It’s important we find someone with the right skills and the right attitude. An individual who is positive, proactive and professional because we also want them to be responsible for supporting existing members stay satisfied, engaged and positive.

As AFTA members are located nationally, this role will, from time to time, require travel both intrastate, interstate and possibly even internationally. To do your role effectively, you’ll have guidance from the Head of Marketing & Communications and support from the Marketing & Communications Executive. As a member of the Marketing Team you will also be required to assist with special projects like the National Travel Industry Awards.

There’s something special about AFTA Employees. They all have what we call the ‘AFTA Attitude’. They have respect for one another, members and the industry. They are committed team players who are at all times are professional, proactive and passionate. We value work/life balance and are at AFTA because we love what we do.

We’re a small and dynamic small team and support one another to deliver AFTA’s annual business plan, uphold the company vision and operating in accordance with AFTA’s values.

The Member Engagement Executive we’re looking for has:

  • Previous sales experience within the travel industry
  • Sound understanding of the travel landscape and evidence of strong existing industry connections
  • Strong relationship builder, outstanding communicator with superior interpersonal skills
  • Experience working in an autonomous on-the-road role
  • A drive for securing new business
  • Results driven, with proven sales/KPI target wins
  • Marketing, PR or Event management experience is 

    favourable, but not essential

  • Energetic, engaging and positive attitude
  • Flexible and willing to work across company functions (marketing, compliance, advocacy)
  • Time management
  • Initiative and drive to work autonomously but also as part of a team

If this opportunity sounds exciting and aligns with your experiences, then we'd love to hear from you.

For questions or to apply send us your CV and cover letter to or call 02 9287 9900.

2018 NTIA Finalists

NTIA 2018 Finalists will be revealed on Thursday 3 May.



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