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ATAS Scheme Criteria

To ensure the integrity of the ATAS accreditation scheme, participants are vetted against a range of criteria. The online application is comprised of the sections below, which requires supporting documentation to be uploaded with your application.

To facilitate any questions you may have in completing your online ATAS application, please find useful templates and documentation below. 

01. Company Profile

This section is all about providing us with the details of the company applying for ATAS accreditation.

You will need:

  • Trading Name and company name
  • Australian Business Number (ABN)
  • Australian Registered Body Number (ARBN) if applicable
  • Company address, authorised person contact details, website etc
  • Industry membership (i.e. ATEC, CATO, CLIA, AFTA) and if applicable your IATA number
  • If you are applying for ATAS accreditation on behalf of multiple locations and/or outlets, you will be required to upload the contact and address information for these locations. Please use the template below.

Additional Locations/Outlets Template


02. Workforce Development

You will be asked how many front line travel selling positions (TSP) hold:

  1. Certificate III in Travel or above OR
  2. Recognition of prior learning (RPL) for a minimum period of (2) years in a front line selling travel position

You will need to provide:

  • Total number of employees
  • Total number of travel selling positions (TSP)
  • Total % of qualified travel selling positions (TSP)

03.Complaint Handling

To meet the criteria you will need to upload a copy of your Complaint Handling Policy and Procedures.

Don't have a current Complaint Handling Policy and Procedures in place?

We have some useful templates below, designed as a guide to assist participants in developing their own Complaint Handling Policy and Procedure, participants should ensure their individual policies are appropriate for their business.

Complaints Handling Policy and Procedures - TEMPLATE

Complaint Handling Form - Template


04. Commercial Safeguards

To ensure all ATAS participants protect both themselves and their customers, a minimum standard of business insurance protection is required

You will need to upload a copy of your:

  • Professional Indemnity Policy - Certificate of Currency
  • Public Liability Insurance Policy - Certificate of Currency
  • Other optional insurance (if applicable)

NB: Policy number, expiry day and insurance company name is required


05. Business Compliance

This section is all about assessing the health of your business and ensuring that the company applying for ATAS accreditation is solvent.

You will need to upload a copy of your:

  • Income Statement (Profit & Loss) and Balance Sheet OR
  • Audited financial accounts
  • Financial year end date
  • Annual gross Total Transaction Value (TTV)
  • Accountant or Financial contact details

NB: Please confirm permission prior to providing contact details to AFTA/ATAS


06. Code of Conduct & Charter

ATAS participants are required to agree to abide by the ATAS Code of Conduct and Charter.

You will need to:

  • Download, read and agree to both documents

ATAS Code of Conduct

ATAS Charter


07. ATAS Deed Poll

As an ATAS participant you must abide by your undertakings given in the ATAS Deed Poll, which sets out the obligations that you must comply with. You are required to acknowledge that you have read and understood.

Signatories - the Deed Poll needs to be signed by the following -

two (2) directors or
one (1) director plus the company secretary or
companies that have only one (1) officer bearer (sole director), that person is required to sign

Authorised Person - the Deed Poll requires the nomination of an authorised person, within your company, for the purpose of ATAS accreditation.

This person will have the authority to lodge future ATAS applications and be responsible for ensuring the accredited entity remains compliant with the ATAS Code of Conduct and Charter.

ATAS Deed Poll


08. Participation Payment

AFTA/ATAS Participant Fees

ATAS participation is subject to an annual subscription fee and based on an entity's 'Total Transaction Value' or TTV, as per the category levels indicated below.

View the fees here.



09. Start-up Business 

For any start-up businesses wishing to apply for ATAS accreditation, there are a number of additional documents that are required to establish if the applicant is fit and proper and financially solvent.

  • Forecast operational budget (12 month minimum) – outlining cash reserves, borrowing capacity or details of other means available to meet operational expenses and the estimated timing of revenues and expenses.
  • Business Plan – including start-up business information
  • Copy of your Business Name /ABN Registration
  • Copy of your most recent bank account statement for your Client Account

Where the documentation fails to demonstrate the company is solvent you may be asked to provide additional information. We may seek an increase in working capital to ensure funding is available for the first year of trading.

  • A start-up business is defined as a business that is in the first stages of its operation, and has either recently started trading or is about to commence trading.

Thinking of starting a travel business? Learn more >

Need held with a Business Plan? Visit Business.gov


10. Comprehensive background check

Applicants for ATAS accreditation are required to undergo a comprehensive background check conducted by an external agency. This assists AFTA to verify that certain information provided by the applicant is correct.

The check must be paid for by the applicant and the cost is approximately $167 per person. The information provided in the check consists of:

  • Bankruptcy
  • Business Interests
  • Credit Default 
  • Financial Regulatory
  • National Police Check

Details to complete the checks will be sent to an applicant once all other scheme criteria have been met. The results of the check will be automatically delivered to AFTA to review and if satisfactory your application will go through to the final stage for payment.

The background check has been included in the application process to ensure applicants satisfy scheme criteria outlined in the ATAS Charter and to bolster ATAS’ integrity. It will apply to a sole trader, partners in a partnership, those acting as trustees of a trust and all directors of a company.


FAQs

Please visit our FAQs section to answer commonly asked questions.

Participant helpline

Unsure about applying or need assistance. Please call the ATAS team on 02 9287 9900 or email atas@afta.com.au.

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