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Industry Notices


Travel Agent Business Failure

Have you been disadvantaged as a result of a recent travel agent business failure due to fraud? Whilst businesses will cease from time to time, fraud is a criminal act and is taken seriously by both AFTA and the criminal system in Australia. The good news is that there is a process to report fraud and ensure your situation is heard.

To report travel agent fraud:

  • You should attend your local police station and detail the circumstances of the fraud
  • Provide documentation to support the allegation (such as receipts, itineraries, payment details, copies of bank statements et al)
  • Provide details of other witnesses
  • Where possible, a written summary or notes of the circumstances
  • The police member should compile reports
  • The allegation will be investigated at station level or referred to the local Criminal Investigation Branch (CIU)
  • The victim should obtain the police members details for future reference.

At AFTA, we take business failure seriously. Should you experience the above, please notify us and keep us informed of the outcome of your reported incident.

For a list of cancelled ATAS participants, please click below;

Cancelled ATAS Participants >



Special Notice: Monte Carlo Travel Pty Ltd

NOTE: This agent was neither an AFTA member nor ATAS Accredited at any time.

Monte Carlo Pty Ltd, an agency based in Bankstown NSW has been liquidated. 

The liquidators details are:

BRI FEERRIER

03 9622 1800 or info@brifvic.com.au


Special Notice: Jetgo Australia Holdings PTY LTD ACN 141 649 989.

NOTE: This agent was neither an AFTA member nor ATAS Accredited at any time.

On 1 June 2018, Jetgo Australia Holdings PTY LTD entered into voluntary administration.

The Administrators details are:

MCLEOD & PARTNERS
Hermes Building Level 1, 215 Elizabeth Street BRISBANE QLD 4000
info@mcleodpartners.com 
+61 7 3004 0800 

Members of the AFTA Chargeback Scheme (ACS) who are affected by a chargeback in relation to the above, should contact ACS at travel@gowgates.com.au or ACS@afta.com.au


Special Notice: Si Travel trading as Freestyle Holidays ACN 615 188 746.


NOTE: This agent was neither an AFTA member nor ATAS Accredited at any time.

On 9th March 2018, Si Travel trading as Freestyle Holidays entered into voluntary liquidation.

The liquidators details are:

DEM Australasia Pty Ltd
Level 4, 249 Pitt Street, Sydney NSW 2000
Telephone: +612 8004 4313
Email: freestyle.travel.agents@demasiagroup.com

Members of the AFTA Chargeback Scheme (ACS) who are affected by a chargeback in relation to the above, should contact AFTA at acs@afta.com.au.


Reed Holidays Pty Ltd T/a Young at Heart Travel ATAS Revoked

On 22 August 2017 AFTA took action to terminate the ATAS travel accredited status of Reed Holidays Pty Ltd trading as Young at Heart Travel, a Victorian based travel business.

Cor Cordis has been appointed as the liquidator to commence the process of winding up the business.

AFTA is advising consumers and travel agents who have been impacted to invoke a chargeback if payments were made by credit card and to contact local Police to commence criminal charges against the principles where payments and deposits had been paid for future travel that will now not be able to be taken.

Contact details for the liquidator are:

Phone:03 9875 1404 or 03 8320 5600
Postal: PO Box 232 Collins Street West MELBOURNE VIC 8007
Email: info@corcordis.com.au



Special Notice: Round The World Experts

NOTE: This agent is neither an AFTA member or ATAS Accredited.

The Australian Federation of Travel Agents (AFTA) has received information relating to the business closure of Round The World Experts (RTW Experts) and subsidiary Harbor Cruise and Travel, who operated in Victor Harbor, South Australia.

AFTA is currently investigating the matter to fully understand the impact and our primary focus is on how consumers can be assisted.

Industry members are advised to check whether they have any outstanding accounts with Round The World Experts, and affected consumers or industry members should contact the appointed liquidator on:

Ferrier Hodgson
Martin David Lewis - karlee.corletto@fh.com.au
Contact: 08 8100 7600

AFTA will continue to work with appropriate authorities and will provide timely updates to industry should more information come to light.


Important Update: Railbookers Australia Pty Ltd

Yankee Leisure Group (a US company who operates Amtrak Vacations-amtrakvacations.com, Yankee Holidays –yankeeholidays.com & Unique Rail Journeys-uniquerailjourneys.com) has acquired Railbookers UK and will be honouring all forward bookings made through Railbookers Australia.

For further details please contact Railbookers on + 61 (0) 2 8096 0500 (1300 938 534)

Contact Hours (the number is forwarded to Railbookers UK)
Monday – Friday 7pm – 7am (AEDT)
Saturday 9pm – 2:30am (AEDT)
Closed Sunday



Australian Escapes Marketing ATAS Accreditation cancelled with immediate effect.

It has been bought to our attention that Australian Escapes Marketing has gone into voluntary administration. It is our understanding that effected consumers will be attended to and are invited to contact;

Lesley Griffin: 07 3227 1448 or lesley.griffin@au.ey.com




Important Notice: Latitude Group Travel is an ATAS accredited travel agent operating in Melbourne, VIC.

Please be aware that LATITUDE GROUP TRAVEL PTY LTD in MELBOURNE is in no way associated with LATITUDE TRAVEL in Darwin, whose owner has reportedly been found guilty of fraud and refused bail.

There are reports about LATITUDE TRAVEL, based in Darwin, in Travel Weekly and on ABC news online and probable future reports on all or some of: ABC News, ABC News Online and/or 7.30 Report and in Travel Weekly.

Please be assured that:

  • LATITUDE GROUP TRAVEL PTY LTD, a tour operator, based in Melbourne and operating nationally and internationally, has NO ASSOCIATION with LATITUDE TRAVEL, a travel agency, based in Darwin, their company, travel agency or its owner/director in Darwin

AND

  • The Directors /Owners of LATITUDE GROUP TRAVEL have no association with LATITUDE TRAVEL in any way whatsoever.

LATITUDE GROUP TRAVEL PTY LTD IS TRADING AS NORMAL AND IS IN NO WAY AFFECTED BY, OR ASSOCIATED WITH, ANY COMPANY WITH A SIMILAR NAME

Should you wish to contact Latitude Travel Group , or have any concerns or questions, you are encouraged to call Latitude Group Travel on 03 9646 4200 and ask for Jenny Murphy or Dennis Murphy.



Special Notice: Zym Travel

NOTE: This agent is neither an AFTA member or ATAS Accredited.

The Australian Federation of Travel Agents (AFTA) has received information relating to the business closure of Zym Import/Export Pty Ltd, who  traded as Zym Travel in South Australia.

AFTA is currently investigating the matter to fully understand the impact and our primary focus is on how consumers can be assisted.

Industry members are advised to check whether they have any outstanding accounts with Zym Travel, and affected consumers or industry members should contact the appointed liquidator on:

BCR ADVISORY
Level 2, 139 Frome Road
ADELAIDE SA 5000 ADELAIDE
Telephone: +618 82236600
Email: infosa@bcradvisory.com.au

AFTA will continue to work with appropriate authorities and will provide timely updates to industry should more information come to light.


Special Notice: Sky Air Services

NOTE: This agent is neither an AFTA member or ATAS Accredited.

The Australian Federation of Travel Agents (AFTA) has received information relating to the business closure of Sky Air Services, who operated in Fremantle, Western Australia.

AFTA is currently investigating the matter to fully understand the impact and our primary focus is on how consumers can be assisted.

Industry members are advised to check whether they have any outstanding accounts with Sky Air Services, and affected consumers or industry members should contact the appointed liquidator on:

DCS Advisory
Shaun Boyle - shaun.boyle@dcsadvisory.com.au
Contact: 08 9204 2900

AFTA will continue to work with appropriate authorities and will provide timely updates to industry should more information come to light.


Special Notice: CTS Travel Services

The Australian Federation of Travel Agents (AFTA) has received information relating to the business closure of CTS Travel Services, who operated in Altona Meadows, Victoria.

AFTA is currently investigating the matter to fully understand the impact and our primary focus is on how consumers can be assisted.

Industry members are advised to check whether they have any outstanding accounts with CTS Travel Services, and affected consumers or industry members should contact the appointed liquidator on:

Robson Cotter Insolvency Group
Suite 3, Factory 2, 97 Boundary St
West End QLD 4101

Contact: John Colwell
Contact: 07 3270 8500

Website:http://www.rcinsol.com.au/

AFTA will continue to work with appropriate authorities and will provide timely updates to industry should more information come to light. 

* Please note that this business is not related to China Travel Service



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