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2020 AFTA Member Roadshow

Join the AFTA Management Team as we embark on a National Roadshow to discuss the most pertinent issues affecting AFTA / ATAS Members. 

The workshops will discuss everything from AFTA’s role in representing travel agent members at both state and federal level and the most current and pressing issues AFTA is fighting, through to ATAS accreditation and the new Advertising Guidelines and how it applies to you! We will cover the latest changes to the AFTA Chargeback Scheme (ACS) as well as reveal some interesting results on the success of the ATAS television commercials.

Roadshow Content Overview

The Ups, Downs and Roundabouts for Australia's Economy in 2020 

Guest Presenter: Besa Deda, Chief Economist, St George Bank

How will the Australian economy play out in 2020 and what are the implications for travel agencies, wholesalers, tour operators and the industry at large?

The Reserve Bank cut the cash rate three times last year. Are there more rate cuts in store and what does this mean for consumer confidence and travel spending?

As a chief Economist, with nearly 20 years extensive experience in the banking world and proven knowledge of financial markets, Besa will explore the following:

  • Economic outlook - short and long term
  • Interest rates and the Australian Dollar;
  • Potential risks and opportunities for the domestic and global economies;
  • Impact on the travel industry

About Besa Deda:

Besa Deda is the Chief Economist of the St.George Banking Group, which includes St.George, Bank of Melbourne, BankSA and RAMS. Besa has been in this role since 2008. As the Bank’s economic spokesperson, Besa is responsible for research on the economy and financial markets. She formulates views and forecasts on the outlook for the economy, interest rates and currencies and manages a team of economists. Besa gives regular presentations and often appears in the media reporting on economic conditions.

Prior to this role, Besa held Senior Strategist and Economist roles with the Commonwealth Bank covering fixed income, foreign exchange, macroeconomics and equities. Besa was with the CBA for nearly 8 years and before that was an economist with the Colonial Group. Besa is the Secretary for the Australian Business Economists’ Association, is a member of the Melbourne Economic Forum, has previously written a regular property column for The Australian newspaper and lectured for FINSIA.

Why ATAS Accreditation is more important than ever. 

Presenter: Naomi Menon, Head of Operations and Compliance

The AFTA Travel Accreditation Scheme (ATAS) is the cornerstone of the Australian travel industry. It sets standards, future proofs and protects the integrity of our industry. Join this session to hear how ATAS, via the Charter and Code of Conduct upholds industry standards through continual monitoring and enforcement.

This session covers:

  • An overview of 2019 activity under the ATAS Charter and Code
  • Lessons from common complaints - are you implementing best practice to avoid common issues?
  • Understanding the new ‘Advertising Guidelines for ATAS Participants’ and how it applies to you
  • Australian Consumer Law update
  • AFTA Chargeback Scheme (ACS) - New supplier directory, excluded suppliers, payout of claims, Excite, Tempo and ACS FAQs.

Are the ATAS television commercials stacking up?

Presenter: Joanne Arancibia, Head of Marketing and Communications

We’re all guilty of being ‘couch’ critics. However, as business owners and managers you have the right to know just how well the ATAS television commercials are performing.

You asked and AFTA listened. In November last year, we put the commercials to the test using an independent, global research agency called FiftyFive5.

In this 10-minute session, Head of Marketing will present the findings from the latest consumer research which answers the question – just how effective were the commercials in driving trust and future consideration of travel agents.

The presentation will also provide an overview of new marketing initiatives and how you can get involved. After all, consumers are 85% more likely to book with you if they know that you’re an ATAS accredited business.

Public Policy & Advocacy - How is AFTA representing you? 

Presenter: Courtney Duddleston, Head of Strategy and Finance

Join this session and hear about the matters that will impact your business and its operations. Courtney, Head of Strategy and Finance will share with you the latest changes to government policies and reforms that you need to know!

What will be covered;

  • The Hayne Royal Commission – an update on Treasury’s reforms on the sale of Add-On Insurance (AOI) and removal of Point of Sale (POS) exemption.
  • An update on The Currency (Restrictions on the Use of Cash) Bill 2019, and what changes you will need to make in your business.
  • NSW Better Business Reforms – what do you need to do to be compliant?
  • Bushfire Recovery – what is our industry doing to help?
  • Coronavirus - how it may have impacted your business and your clients.

Travel Education and Training in Australia 

Presenter: Melinda Larkin, Head of Education and Training

In November last year, AFTA welcomed Melinda Larkin, as an important member of the AFTA management team to help lead and drive education and training outcomes for the travel industry on a national basis. 

Melinda Larkin joined AFTA with an impeccable background in the Skills, Workforce, Education and Careers development environment having had a distinguished career herself in a range of roles, including with Family Business Australia, Service Skills Australian, Australian Council for Private Education and Training (ACPET) and the Australian Retailers Association (ARA). 

Melinda will present and provide insights on workforce and skills development initiatives for the travel industry:

  • Status on Nationally Recognised Travel Qualifications including; an update on the Certificate III in Travel and development of a new qualification for supervisory / leadership positions - Certificate IV in Travel
  • The value of on-job Traineeships – what’s in it for you including employer incentives
  • Industry tailored, short course training (skills sets): upskilling, reskilling and best practice business priorities i.e. succession planning
  • VET in Secondary Schools initiatives/career pathways: rebuilding and rebranding of career opportunities to attract young people into the travel industry.

This session will also provide the opportunity for members to engage in an open discussion and provide valuable feedback.

Event Registration Details

  • Melbourne

Monday 23rd March 2020
3pm – 5pm

Arrive 2:45pm for a 3pm start.
Canapés and drinks will be served following the presentation.

Citadines on Bourke - Hardware Lane Room
131/135 Bourke St, Melbourne VIC 3000

Register here>

  • Adelaide

Thursday 26th March 2020
10am – 12:30pm

Arrive 9:45, for a 10am start.
Presentation will be followed by light refreshments at 12:00pm.

Bunnik House - Ballroom
45 Flinders Street, Adelaide

Register here> 

  • Perth

Friday 27th March 2020
10am – 12:30pm

Arrive 9:45, for a 10am start.
Presentation will be followed by light refreshments at 12:00pm.

The George Hotel – London Room
216 St George Terrace, Perth

Register here> 

  • Sydney CBD

Monday 30th March 2020
3pm – 5pm

Arrive 2:45pm for a 3pm start.
Canapés and drinks will be served following the presentation.

City Tattersalls Club
The Gadigal Room
194-204 Pitt Street, Sydney

Register here > 

  • Greater Sydney (Parramatta)

Wednesday 1st April 2020
10:00am – 12:30pm

Arrive10am for light refreshments.
Formalities will begin at 10:30am sharp.

Club Parramatta - Executive Conference Room 1 
2 Macquarie Street, Parramatta

Register here > 

  • Brisbane 

Thursday 2nd April 2020
2:30pm – 5pm

Arrive 2:30pm for light refreshments.
Formalities will begin at 3pm sharp.

Brisbane Marriott Hotel – Atcherley Room
515 Queen Street, Brisbane

Register here > 

For inquiries please contact:
Joanne Arancibia, or call 02 9287 9900

AFTA Roadshow

Join the AFTA as we embark on a National Roadshow to discuss the most pertinent issues affecting AFTA / ATAS Members.


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