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AFTA conducts a series of free webinars for the travel industry.

The webinars are carefully crafted to cover a range of important topics to help you build a lasting business and to support the professional development of your staff. 

Best of all, the webinars are FREE to join and open to all travel industry personnel, so feel free to share with your colleagues.

Stay notified when registrations open, join our AFTA newsletter here.

upcoming webinars

  • 27 FEB > AFTA Marketing Update - How to Leverage your ATAS accreditation

  • 13 MAR > AFTA Compliance Update - Complaint Handling Best Practice

  • 20 MAR > Business Succession - Planning for the end game 

  • 10 APR > Resource Hub - Making Sense of Social Media and Content Writing 

How to Leverage your ATAS accreditation

Wednesday 27 February - 12.00pm AEDT
Guest Speaker - Joanne Arancibia - Head of Marketing AFTA

Join Head of Marketing and Communications, Joanne Arancibia, as she explores the various ways you can leverage the support of AFTA to maximise your ATAS membership.

This webinar will cover findings from consumer research designed to answers two key questions:

1) What motivates travellers to use travel agents, and

2) What is the current awareness of ATAS – and, if with education, can that impact on a consumers choice to use a travel agent?

The research findings have been used to inform AFTA's marketing strategy, so we'll also cover of the various activities AFTA has undertaken to promote the value of travel agents.

You'll leave this webinar informed, inspired and wanting to engage in the various marketing initiatives AFTA offers its accredited member network.

Register here > 

Complaint Handling Best Practice

Wednesday 13 March - 12.00pm AEDT
Guest Speaker - Naomi Menon - Head of Compliance and Operations, AFTA

All ATAS Accredited participants are required to comply with the ATAS Code of Conduct. The Code includes the ATAS Complaint Escalation process.

Join our webinar to understand your obligations under Code and the best practice for handling complaints. Case studies and recent examples will be used to provide a practical application for ATAS agents.

Our guest speaker Naomi Menon, who is the Head of Compliance and Operations of AFTA, and also fills the designated role of ATAS Compliance Manager will share valuable insights on common mistakes and tips for resolving consumer complaints.

Ms Menon is the decision maker of escalated complaints received from consumers and responsible for determinations under the Charter and Code.


  • Snapshot of 2018 complaint data;
  • The ATAS Complaint Escalation process;
  • Expected timeframes;
  • The ATAS Complaint Appeal Committee (ACAC);
  • Key tips for handling complaints;
  • Case studies of complaints and outcomes managed by AFTA and the ACAC;
  • Case studies of some recent court and tribunal decisions


Business Succession - Planning for the end game

Wednesday 20 March - 12.00pm AEDT
Guest Speaker - Anne Rogers,

Join our webinar to hear from Anne Rogers - former owner of Wings Away Travel, for a “warts and all” account of her experience selling her business.

When considering the sale of a small business, it’s worth or success, are often measured by size, sales figures, industry profile, and reputation however, without a carefully considered exit plan - properly executed - these indicators can be of no tangible value.

Join our free webinar session to hear Anne’s first hand account of the sale of her agency - Wings Away Travel - including the mistakes and mis-steps along the way.

Anne will share her thoughts on what could have been done differently - beginning with the fact that she did NOT HAVE a succession plan; and her tips to successfully execute your own escape.

  • The imperative of continually “having the conversation” (even if its with yourself!) in order to keep succession/exit top of mind.
  • Recruiting for purpose.
  • The importance that staff are aware of, and understand your plans.
  • Some surprising things I learned during the sales process - including the reaction of staff and clients.
  • The value of a mentor.

Registrations opening late Feb 2019.

2019 NTIA

Learn more about the 2019 National Travel Industry Awards >>


Qantas Major Sponsor of NTIA 2019

NTIA 2019 date announced and new categories revealed. Read more >


AFTA Chargeback Scheme

To learn more or join click here >