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AFTA EDUCATIONAL Webinars

AFTA conducts a series of free webinars for the travel industry.

The webinars are carefully crafted to cover a range of important topics to help you build a lasting business and to support the professional development of your staff. 

Best of all, the webinars are FREE to join and open to all travel industry personnel, so feel free to share with your colleagues.

Stay notified when registrations open, join our AFTA newsletter here.


upcoming webinars

  • 23 AUG > Revised ATAS Charter & Code obligations

  • SEP > More topics to be released soon...


Revised ATAS Charter & Code obligations

What you need to know...


23 August, 12.00pm (Sydney AEST)
Guest Speaker: ATAS Compliance Manager, Naomi Menon

If you are an ATAS member you need to be aware of recent changes made to the ATAS Charter and the ATAS Code of Conduct. Following the 4th year review, a number of amendments and additions have been made to the eligibility criteria for ATAS and the ongoing obligations outlined in the Code of Conduct.

Revision 5 of the ATAS Charter became effective 1 July 2018 and we encourage all members to familiarise themselves with these changes.

Review the ATAS Charter >

This webinar will cover recent changes to:

  • the eligibility Criteria for ATAS Accreditation;
  • the ongoing requirements and disclosure obligations of ATAS members;
  • the ATAS Code of Conduct service quality promise; and 
  • changes to the ATAS Complaint escalation process

Register now to ensure you are aware of the changes and remain compliant with the ATAS Code of Conduct and Charter.

              REGISTER NOW


Tax-Time-Ready (with a budget twist)

View webinar details here >


NTIA 2018 Finalist Webinar - preparing for your presentation

Watch our info webinar to learn how to properly prepare for the Judging Process.

This webinar will provide finalists with a clear overview of how to appropriately prepare for the judging presentation. The webinar will articulate what is expected of presenters, the judging criteria and what the judges look for when marking finalists.

The National Travel Industry Awards is a celebration of industry excellence. Over the past 10 years the event has grown in size and grandeur and this year 1,300 guests will attend the Gala Dinner to recognise the finalists and award winners from 38 award categories.


NTIA 2018 Entrant Guidelines >


Consumer Law Part 2 - Consumer Guarantees & more

Thursday 30 May - 12.00pm (AEST)
Guest Speaker - Naomi Menon, ATAS Compliance Manager

Consumer Law Part 2 is the second webinar of a two-part series covering relevant topics for ATAS members in regard to the Australian Consumer Law (ACL). This webinar will focus on the following topics:

  • The Consumer Guarantees
  • Unfair contract terms

Introduced in 2011, the ACL is a nationwide uniform legislation applicable to all business conducted in Australia.

All ATAS Participants, upon joining and annually in their renewal, agree to abide by the ACL as a condition of their accreditation. A court or tribunal can impose significant fines and damages for breaches of the ACL.

Consumers are educated about their rights and in order to meet your obligations and to be able to respond appropriately to a matter, you need to understand the rights of both parties.

Webinar highlights:

  • The relevant consumer law guarantees for travel agents;
  • Major v Minor faults and why this is important to understand;
  • Understanding claims for compensation;
  • Understanding what is an unfair contract term.

The webinar will provide examples drawn from decisions of tribunals and courts as well those made by the ATAS Compliance Manager in managing consumer complaints against members.

Small Business Factsheet

Consumer Guarantees: A guide for Consumers

Consumer Guarantees: A Guide for Business

Unfair Contract Terms: A guide for small business


Consumer Law Part 1 - Advertising & Social Media

Tuesday 24 April - 12.00pm (AEST)
Guest Speaker - Naomi Menon - ATAS Compliance Manager
 

Consumer Law Part 1 is the first webinar of a two-part series covering relevant topics for ATAS members in regard to the Australian Consumer Law (ACL). The first webinar will focus on the following areas:

  • Misleading and deceptive conduct
  • Advertising 
  • Testimonials 
  • Social media

Introduced in 2011, the ACL is a nationwide uniform legislation applicable to all business conducted in Australia.

All ATAS Participants, upon joining and annually in their renewal, agree to abide by the ACL as a condition of their accreditation. A court or tribunal can impose significant fines and damages also for breaches of the ACL.

Consumers are educated about their rights and in order to meet your obligations and to be able to respond appropriately to a matter, you need to understand the rights of both parties.

Webinar highlights:

  • The test for misleading and deceptive conduct or representations
  • advertising including headline messaging; bait advertising and was/now strike through pricing. 
  • Fake testimonials/reviews 
  • What you need to know about handling negative reviews or comments on social media.

The webinar will provide examples drawn from decisions of tribunals and courts as well those made by the ATAS Compliance Manager in managing consumer complaints against ATAS members.

Pricing Manual for the Travel Industry

Guide: Online Reviews

Advertising & Selling 2017

An Industry Guide to ACL



The Changing Face of Marketing with Bauer Media

Wednesday 21 March - 12.00pm (AEST)
Guest Speaker - Stu Stevens from Bauer Media 

Watch this webinar to hear from Australia's leading multi-platform publisher,  Bauer Media on the changing face of marketing across their global advertising footprint. 

You've probably heard of Bauer's most successful brands including The Australian Women’s Weekly, Woman’s Day, Dolly, NW, TV Week, Harper’s BAZAAR, Cosmopolitan, ELLE, Australian Gourmet Traveller, Australian House & Garden and Wheels to name a few.

Our guest speaker Stu Stevens will delve into how consumers are making their purchase decisions on where and when to travel. He'll discuss how advertising & media in the travel industry is changing, and where it's heading next.

Webinar key highlights:

  • How the shift from PC to Mobile has changed everything, it’s not just an evolution, it’s a revolution.
  • No industry is going to stay the same. Least of all the advertising industry. 
  • What's in-store for the Travel sector? And how do you create customers today?
  • Who can you work with? And how can you be sure where to spend your ad budget?




AFTA Chargeback Payment Partner: Mint Payments Info Session

Get Paid Whenever, Wherever and However the world wants to pay

Wednesday 28 March - 12.00pm (AEST)
Guest Speaker - Adam Jones, Chief Growth Officer

Mint Payments helps companies of all sizes transact in more rewarding ways—whenever, wherever and however the world wants to pay.

With a focus on the Travel Sector, Mint Payments delivers solutions with the ability to capture in-person payments via a mobile device (smart phone or tablet) or online payments (desktop or mobile device) via the internet. This includes integrated payments through travel mid-office systems as well as the facilitation of the AFTA Chargeback Scheme (ACS).

Join our free webinar session to learn how the Mint Payments product suite can help your business:

  • Increase your revenue by accepting more forms of payment across any customer touchpoint
  • Simplify operations with one payment provider for online and in-store transactions
  • Streamline payments with integrated payments via mid-office travel systems
  • Reduce chargeback risk with ACS facilitation

WEBINAR PRESENTATION

Learn more about our guest speaker - Adam Jones

AdaMint Cheif Growth Officer - Adam Jonesm Jones is the Chief Growth Officer for Mint Payments and specialises in generating growth through great customer experience. His background spans payments, e-commerce, retail and digital marketing where he has helped start-ups, medium enterprise and corporates realise their growth potential. Adam is passionate about Mint adding value to their merchants business and delivering the best possible payment experience




2018 NTIA Winners

Find out who the winners are this year >

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QANTAS PLATINUM PARTNER

Qantas has recently launched the Qantas Agency Connect website, the new destination for all your agency support requirements >

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AFTA Chargeback Scheme

To learn more or join click here >

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