follow us
Planning your next holiday? Find an ATAS accredited agent here » ATAS Logo

Register

If you're a new user and do not yet have a username/login.


Register Now

Participant Zone

Accredited ATAS participants click here for access to the secure business support area.

My AFTA

Returning users log in to commence or access your ATAS application.

My AFTA Login

AFTA EDUCATIONAL Webinars

AFTA conducts a series of free webinars for the travel industry.

The webinars are carefully crafted to cover a range of important topics to help you build a lasting business and to support the professional development of your staff. 

Best of all, the webinars are FREE to join and open to all travel industry personnel, so feel free to share with your colleagues.

Stay notified when registrations open, join our AFTA newsletter here.


upcoming webinars

  • NOV > More coming soon...



Are you future ready? 7 Business Survival Tips you should know!


Guest Speaker - Tammy Marshall, The B Hive

Running a business has never been so challenging as it is in today's world of volatility, uncertainty, complexity and ambiguity. Change has always been a constant, but the rate at which markets, trends, industries and consumers are evolving, puts enormous pressure on business survival rates.

This webinar will force you to answer the question:

Are you, and your business future ready?

If you can't answer this question, then join Tammy Marshall, a 25+ year travel and tourism industry professional as she gives you 7 tips for business survival.Registrations are limited, register to avoid missing out.

PRESENTATION RESOURCES:

How Ready Are You And Your Business For The Future - Whitepaper

How Future Ready Are You - Assessment Tool

Future Ready - Presentation Slides >

Technology Platform Suggestions:



Dubai – More than a stopover destination

Dubai is a city that is constantly changing. As the city gears towards Expo 2020, new attractions, hotels, restaurants and bars are opening each month, guaranteeing visitors a new holiday experience every time they come to Dubai. Have you heard about the funky new three and four star hotel openings? Do you know what iconic Las Vegas hotel brand is coming to Dubai this year?

Of course, Dubai is not all about its incredible hotels. The city has something to offer all types of travellers on all budgets. For thrill-seekers, there’s the new zip line in Dubai Marina. For history buffs, the new Etihad Museum is a must-see. For theatre-goers, Dubai Opera and the region’s first resident show have added to the city’s cultural offering. For families, the new beachside attractions and theme parks will keep the kids entertained for days.

This webinar will bring you up-to-date with the latest offerings, provide a sneak peek at what is to come in 2019 and give you an opportunity to have your questions about Dubai answered.


Shift Happens: How to ensure you survive and Thrive in the future.


Guest Speaker - Tammy Marshall, The B Hive

We’re living in unprecedented times with change coming at us faster than ever before. And, as daunting as it may seem, now’s not the time to be sitting idle. The businesses that are winning are the ones that are tackling disruption head on and actively looking for growth opportunities or ways to push boundaries or break rules and unapologetically shift us into the future.

This webinar will cut straight to the chase and talk about the 5 major shifts taking place in the travel industry that matter, leaving you with some bigger questions to ponder and some smaller yet practical things that you can do tomorrow.

The 5 Major Shifts That Matter in the Travel Industry

Webinar Highlights

  • Explore ways to engage your customers beyond the booking transaction and how can you keep the conversation relevant
  • How you can introduce the virtual reality experience into the sales process
  • We take a look at what other markets are doing and their successes
  • What role should you play in sustainability
  • We discuss the shift to transformational brands and destinations and what that means for you

WEBINAR RESOURCES

Intro Video > 

Top Digital Tips >

FREE WHITEPAPER > How ready are you and your business for the future?

WORKSHOP > How to future proof yourself

MASTERCLASS > How to future ready your business

Presentation Slide Deck

                            

More about Tammy Marshall >

Tammy Marshall

Tammy Marshall

Tammy Marshall has worked with some of the biggest names in Travel & Tourism. Her impressive track record includes roles such as Managing Director of Contiki Holidays and Resorts, to Founder of Inspiring Journeys and more recently the SVP of Commercial for Carnival Corporation, to name but a few.

Having recently established her own consultancy, The B Hive, these days her focus is on advising her clients on how best to future-proof their businesses.

Tammy is the Senior Industry Advisor and mentor for start-ups in the Hospitality & Tourism sector for Australia’s leading accelerator company (Slingshot), she is also Australia’s Ambassador for the World Innovation Forum and is a regular keynote speaker and contributor to the industry at large, remaining unequivocally one of the leaders in her field.

The B Hive
The B Hive is a business transformation consultancy that helps future proof people and businesses. We do this by helping people and businesses to transform, perform, grow and innovate their way to ongoing success.


Revised ATAS Charter & Code obligations

What you need to know...

Guest Speaker: ATAS Compliance Manager, Naomi Menon

If you are an ATAS member you need to be aware of recent changes made to the ATAS Charter and the ATAS Code of Conduct. Following the 4th year review, a number of amendments and additions have been made to the eligibility criteria for ATAS and the ongoing obligations outlined in the Code of Conduct.

Revision 5 of the ATAS Charter became effective 1 July 2018 and we encourage all members to familiarise themselves with these changes.

This webinar will cover recent changes to:

  • the eligibility Criteria for ATAS Accreditation;
  • the ongoing requirements and disclosure obligations of ATAS members;
  • the ATAS Code of Conduct service quality promise; and 
  • changes to the ATAS Complaint escalation process

PRESENTATION NOTES:

ATAS Charter >

ATAS Code of Conduct >
 
ATAS Charter Activity (Infographic)

ATAS Code Activity (Infographic)

Summary of Changes

ATAS Consumer Research results >


IATA NewGen ISS Information Session

IATA have advised that the NewGen ISS, Resolution 812 is set to be implemented in Australia in November.

To support ATAS accredited agents who hold an IATA accreditation, we invite you listen to our information session to learn more on the upcoming changes.



Tax-Time-Ready (with a budget twist)

View webinar details here >


NTIA 2018 Finalist Webinar - preparing for your presentation

Watch our info webinar to learn how to properly prepare for the Judging Process.

This webinar will provide finalists with a clear overview of how to appropriately prepare for the judging presentation. The webinar will articulate what is expected of presenters, the judging criteria and what the judges look for when marking finalists.

The National Travel Industry Awards is a celebration of industry excellence. Over the past 10 years the event has grown in size and grandeur and this year 1,300 guests will attend the Gala Dinner to recognise the finalists and award winners from 38 award categories.


NTIA 2018 Entrant Guidelines >


Consumer Law Part 2 - Consumer Guarantees & more

Thursday 30 May - 12.00pm (AEST)
Guest Speaker - Naomi Menon, ATAS Compliance Manager

Consumer Law Part 2 is the second webinar of a two-part series covering relevant topics for ATAS members in regard to the Australian Consumer Law (ACL). This webinar will focus on the following topics:

  • The Consumer Guarantees
  • Unfair contract terms

Introduced in 2011, the ACL is a nationwide uniform legislation applicable to all business conducted in Australia.

All ATAS Participants, upon joining and annually in their renewal, agree to abide by the ACL as a condition of their accreditation. A court or tribunal can impose significant fines and damages for breaches of the ACL.

Consumers are educated about their rights and in order to meet your obligations and to be able to respond appropriately to a matter, you need to understand the rights of both parties.

Webinar highlights:

  • The relevant consumer law guarantees for travel agents;
  • Major v Minor faults and why this is important to understand;
  • Understanding claims for compensation;
  • Understanding what is an unfair contract term.

The webinar will provide examples drawn from decisions of tribunals and courts as well those made by the ATAS Compliance Manager in managing consumer complaints against members.

Small Business Factsheet

Consumer Guarantees: A guide for Consumers

Consumer Guarantees: A Guide for Business

Unfair Contract Terms: A guide for small business


Consumer Law Part 1 - Advertising & Social Media

Tuesday 24 April - 12.00pm (AEST)
Guest Speaker - Naomi Menon - ATAS Compliance Manager
 

Consumer Law Part 1 is the first webinar of a two-part series covering relevant topics for ATAS members in regard to the Australian Consumer Law (ACL). The first webinar will focus on the following areas:

  • Misleading and deceptive conduct
  • Advertising 
  • Testimonials 
  • Social media

Introduced in 2011, the ACL is a nationwide uniform legislation applicable to all business conducted in Australia.

All ATAS Participants, upon joining and annually in their renewal, agree to abide by the ACL as a condition of their accreditation. A court or tribunal can impose significant fines and damages also for breaches of the ACL.

Consumers are educated about their rights and in order to meet your obligations and to be able to respond appropriately to a matter, you need to understand the rights of both parties.

Webinar highlights:

  • The test for misleading and deceptive conduct or representations
  • advertising including headline messaging; bait advertising and was/now strike through pricing. 
  • Fake testimonials/reviews 
  • What you need to know about handling negative reviews or comments on social media.

The webinar will provide examples drawn from decisions of tribunals and courts as well those made by the ATAS Compliance Manager in managing consumer complaints against ATAS members.

Pricing Manual for the Travel Industry

Guide: Online Reviews

Advertising & Selling 2017

An Industry Guide to ACL



The Changing Face of Marketing with Bauer Media

Wednesday 21 March - 12.00pm (AEST)
Guest Speaker - Stu Stevens from Bauer Media 

Watch this webinar to hear from Australia's leading multi-platform publisher,  Bauer Media on the changing face of marketing across their global advertising footprint. 

You've probably heard of Bauer's most successful brands including The Australian Women’s Weekly, Woman’s Day, Dolly, NW, TV Week, Harper’s BAZAAR, Cosmopolitan, ELLE, Australian Gourmet Traveller, Australian House & Garden and Wheels to name a few.

Our guest speaker Stu Stevens will delve into how consumers are making their purchase decisions on where and when to travel. He'll discuss how advertising & media in the travel industry is changing, and where it's heading next.

Webinar key highlights:

  • How the shift from PC to Mobile has changed everything, it’s not just an evolution, it’s a revolution.
  • No industry is going to stay the same. Least of all the advertising industry. 
  • What's in-store for the Travel sector? And how do you create customers today?
  • Who can you work with? And how can you be sure where to spend your ad budget?




AFTA Chargeback Payment Partner: Mint Payments Info Session

Get Paid Whenever, Wherever and However the world wants to pay

Wednesday 28 March - 12.00pm (AEST)
Guest Speaker - Adam Jones, Chief Growth Officer

Mint Payments helps companies of all sizes transact in more rewarding ways—whenever, wherever and however the world wants to pay.

With a focus on the Travel Sector, Mint Payments delivers solutions with the ability to capture in-person payments via a mobile device (smart phone or tablet) or online payments (desktop or mobile device) via the internet. This includes integrated payments through travel mid-office systems as well as the facilitation of the AFTA Chargeback Scheme (ACS).

Join our free webinar session to learn how the Mint Payments product suite can help your business:

  • Increase your revenue by accepting more forms of payment across any customer touchpoint
  • Simplify operations with one payment provider for online and in-store transactions
  • Streamline payments with integrated payments via mid-office travel systems
  • Reduce chargeback risk with ACS facilitation

WEBINAR PRESENTATION

Learn more about our guest speaker - Adam Jones

AdaMint Cheif Growth Officer - Adam Jonesm Jones is the Chief Growth Officer for Mint Payments and specialises in generating growth through great customer experience. His background spans payments, e-commerce, retail and digital marketing where he has helped start-ups, medium enterprise and corporates realise their growth potential. Adam is passionate about Mint adding value to their merchants business and delivering the best possible payment experience




Qantas and KLM codeshare agreement

Qantas and KLM Royal Dutch Airlines, have announced a new codeshare agreement. Read more >

>

AFTA Chargeback Scheme

To learn more or join click here >

>

New ATAS Television Commercial

New ATAS television commercial to air in Oct/Nov, reaching 1.97 million consumers. Watch it now >

>