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AFTA conducts a series of free webinars for the travel industry.

The webinars are carefully crafted to cover a range of important topics to help you build a lasting business and to support the professional development of your staff. 

Best of all, the webinars are FREE to join and open to all travel industry personnel, so feel free to share with your colleagues. 

2017 Webinar Schedule

We are pleased to share our exciting line-up of webinar topics for the year. The focus this year is towards providing useful 'how to' tips and advice on implement best business practices within your business. 

To encourage small business owners setting aside time to work ON the business as opposed to working IN the business, we have partnered with DFK Australia New Zealand to run a four-part Better Business Series

The series will feature expert Business Advisers who will discuss the importance of planning strategies around the often overlooked areas; including tax time planning, cashflow, profitability and succession planning.   

Registrations will open approx. one month prior webinar date.

Stay notified when registrations open, join our AFTA newsletter here >

22 Feb
AFTA - CC Surcharging26 JulDFK - Cashflow Mastery
29 Mar    
AFTA Business Planning
23 Aug  
DFK - Maximising Profitability  
09 May
Dubai Tourism
20 SepDFK - Succession Planning
17 May

NTIA Finalist Presentation Tips Oct~ To be confirmed
07 JunDFK - Tax Time Planning15 Nov

Understanding Social Media for Travel

DFK Better Business Series - #3 Maximising Profitability

Wednesday 23 August, 11.00am (AEST)
Guest Speakers: DFK Business Specialists, Steve Heller & Gavin Johns

Join us for a valuable and practical webinar where our specialist DFK speakers will cover the six immediate and consistent actions you can take to maximise your profitability for business growth and security.

Leave with new clarity and immediately actionable insights.

Register here >

NTIA 2017 Finalist Presentation Tips

This webinar will provide information to learn how to properly prepare for the NTIA 2017 Judging Process.

NTIA judge Tim Poulter and AFTA Marketing Manager, Jo Tralaggan will provide finalists with a clear overview of how to appropriately prepare for the judging presentation. The webinar will articulate what is expected of presenters, the judging criteria and what the judges look for when marking finalists.

Presentation notes >

Dubai Expert Online Training Program

Learn about the new and improved version of Dubai Expert: a unique, fun and interactive training tool from Dubai Tourism which will help provide the industry with the expert knowledge and skills to best sell Dubai.
  • Learn about the destination in your own time
  • Develop itineraries for all types of travellers and budgets and test your knowledge with the online game
  • Increase your awareness of the city’s annual events and festivals
  • Enjoy benefits to Dubai Tourism events
  • The new webinar sessions to help you become a Dubai Expert and learn about the destination so that you can be confident in selling the Arabian city to your customers.


 Presentation notes >

Business Strategy Webinar - Planning for Growth

Wednesday 29th March, 12.00 Noon (ADST)
Guest speaker – Tim Poulter

Do you know where your business is heading? Having a clear direction is critical for business success and growth. However, actually mapping out your goals and the road to achieving these can be an overwhelming process.

AFTA recognises this and has partnered with Tim Poulter from Your Way Vision and Business Planning to help you plan for business growth!

This service is available to all AFTA members and ATAS participants and is designed to help you in the creation of both business strategy and planning. It will be delivered through a one-on-one tailored service.

Business planning is for everyone, whether you’re a newly opened travel agency or you’ve been operating for many years.

Join our free webinar to learn more about how your business could benefit from a tailored Business Planning Service and the key features offered in a consultation.

The webinar will answer the key question; why do I need a Business Plan?

  • Provides purpose as to ‘why’ you open your doors each week
  • Sets clear goals for what you want to achieve
  • Sets priorities for the use of limited resources within the business
  • Allows a business to be proactive rather than reactive to industry changes
  • Will help you improve your bottom line
  • Where relevant, it can help prepare an exit strategy when you are thinking about selling the business.

Presentation slides >

2017 Credit Card Surcharging Update

Wednesday 22 February 2017
Webinar Host – Dean Long, AFTA National Manager for Strategy and Policy

In the first 6 months of 2017, banks and other financial institutions who provide businesses merchant terminals will be contacting travel agents about changes to this service.

89% of all customers who use a travel agent in Australia choose to pay using some form of electronic payment such as a credit card and you will need to know what these changes mean to your business.

The changes clearly detail what you can now include in your surcharge rate from 1 September 2017 and will also affect consumer expectations on the amount you charge them for using a credit or debit card.

Stay up-to-date on the latest changes and what this means for you in your business. This webinar will:

  • Detail the roll out plans for major banks and changes to Merchant Service Fees
  • Cover what and for how much your business can now surcharge
  • Explain what you should do next to ensure you are compliant with the new regulations

Click below to watch the webinar recording

Presentation slides >


NEW Qantas combines elegance and practicality in new bespoke tableware >


AFTA Insolvency Chargeback Scheme (AICS)

To learn more or to register your interest in AICS click here.


Special Member Webinar

Learn about the new version of Dubai Expert: a unique, fun & interactive training tool which will help provide the industry with the expert knowledge & skills to best sell Dubai.