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Webinar Recordings 

We understand that it's not always easy to take time out of the business during office hours. All of our AFTA webinars have been recorded for your convenience to watch when it suits you. 

Simply click below to watch any of the previous webinars. 

Staying up-to-date with credit card surcharging

Due to popular demand AFTA will be hosting a second webinar on electronic payments and credit card surcharging.

Wednesday 27 July, 11.00am (AEST)
Webinar Host – Dean Long, AFTA National Manager for Strategy and Policy

Webinar Background:

Have you heard about the recent changes to credit card surcharging?

It's an astonishing figure - 89% of all customers who use a travel agent in Australia choose to pay using some form of electronic payment such as a credit card.

The recent changes announced by the Commonwealth Government will affect consumer expectation on the amount you charge them for using a credit or debit card.

Stay up-to-date on the latest changes and what this means for you in business.

This webinar will:

  • Explore recent changes to credit card surcharging, including changes to merchant rates
  • Cover what and for how much your business can now surcharge
  • Explain what you should do next to ensure you are compliant with the new regulations

Presentation Slides

About Dean Long

Dean is AFTA’s National Manager for Strategy and Policy and leads AFTA engagement on all public policy activities. With a decade of public policy experience in tourism and travel, Dean has led AFTA’s advocacy program to ensure travel agents were centrally considered by the Reserve Bank of Australia and the Australian Competition and Consumer Commission in developing these new regulations.

From Customer to Advocate - the MUST DO digital techniques for travel agents

Wednesday 22 June, 11.00am (AEST)
Guest Speaker – Liz Ward, Managing Director, Digital Coaching International

Is your client at the centre of everything you do? Having a customer-centric approach can add enormous value to your business and differentiate you from competitors.

Join this webinar and learn the fundamentals of engaging with your customers through the entire travel purchase journey.

This webinar will look at practical tips that you must do in the digital space to connect with your customers as they move through the various travel purchase stages from Dreaming to Advocacy.

The webinar session will cover:

  • Explore digital strategies that have the most impact at the different stages of the travel purchase cycle
  • Examine priority search, content marketing and social tactics at each stage to connect with your ideal customer
  • How to turn your customer into a member of your marketing team
  • Check-list of the must dos


More about our guest speaker...

Liz Ward, Managing Director, Digital Coaching InternationalLiz Ward, June AFTA Webinar Presenter

Liz is a committed advocate for innovation and technology and how they can sustain and grow businesses and over her successful career has played a pivotal role in establishing travel destinations in the online market place.

Liz has over 20 years' experience specialising in IT for travel and tourism, industries that she loves. Liz has pioneered many first-time strategic initiatives that have had lasting impacts including starting up the Australian Tourism Data Warehouse (ATDW) and being its CEO for over ten years. Liz is a recognised expert in digital strategy for travel and tourism.

Today, Liz is Managing Director of Digital Coaching International – a network of experts who assist businesses through the process of digitising their marketing and operational processes.

Liz and her two business partners are also responsible for the set-up of an innovative online learning community, Tourism Tribe, which launched in July 2015 and is already providing online coaching and support to over five hundred small business operators around Australia and the world to make digital work for them.

Liz is a Fellow of both the Australian Institute of Company Directors and Australian Institute of Management and holds an Advanced Diploma in Business from University of Southern Queensland.
Liz has been a director on several boards, including Tourism and Events Queensland and presently, Queenslanders Credit Union.

NTIA Finalist Presentation Webinar

Wednesday 5 May, 11.00am (AEST)
Guest Speaker – Bob Lunnon, NTIA Chief Judge
NB: Webinar open to all industry personnel

Join this webinar to learn how to properly prepare for the Judging Process.

Chief Judge Bob Lunnon will provide finalists with a clear overview of how to appropriately prepare for the judging presentation. The webinar will articulate what is expected of presenters, the judging criteria and what the judges look for when marking finalists.

The National Travel Industry Awards is a celebration of industry excellence. Over the past 8 years the event has grown in size and grandeur and this year 1,272 guests will attend the Gala Dinner to recognise the finalists and award winners from 38 award categories.

More on our guest speaker...

NTIA Cheif Judge

Bob has been active in the travel industry for over 50 years, initially starting in 1962 with Qantas Airways in Sydney, which also included postings in New York, London, and Melbourne. In 1972, Bob and six other Qantas staff members started Qantas Holidays, where he remained until 1982, as National Sales Manager.

In 1982, Bob joined Sheraton Hotels and Resorts in Sydney, which in 2000 became part of Starwood Hotels and Resorts, along with other global brands including Westin, Le Meridien, Four Points, W Hotels, St Regis, The Luxury Collection, Aloft, and Element. Prior to his semi-retirement in June 2012, Bob had been over 30 years with Starwood, his last role being Director, Leisure and Luxury Sales, Asia Pacific, based in Sydney. Bob now undertakes consultancy task force, property repositioning and new property opening projects with Starwood in Asia Pacific including Bali in Indonesia, Koh Samui in Thailand, Maldives, India, and other Asia Pacific destinations.

Travel Writing and Photography Tips

Wednesday 23 March, 12.30pm (ADST)
Guest Speaker - Rob McFarland

Whether you're writing a blog post, sending out a newsletter or emailing a customer, your words and images need to inspire. They need to take the reader to the destination, immerse them in the experience and leave them feeling motivated and enthused.

In this seminar award-winning travel writer Rob McFarland will share his top tips for writing inspirational travel copy and taking beautiful photos. A regular contributor to the Sydney Morning Herald, Escape and National Geographic Traveller, Rob has tutored hundreds of aspiring travel writers, many of whom have gone on to be published in newspapers and magazines.

The webinar session will cover:

  • What is good travel writing?
  • The secrets to writing inspirational travel copy
  • How to take great travel photographs

Presentation PDF

AFTA webinar

More on our Guest Speaker

Rob McFarland - Travel Writer

In 2004 Rob McFarland abandoned a sensible career in IT to travel and write. He's now one of Australia’s leading travel writers with six awards including Travel Writer of the Year.

Rob is a member of the Australian Society of Travel Writers and is a regular contributor to the Sydney Morning Herald, Escape, GQ and National Geographic Traveller magazines.

He’s been tutoring aspiring travel writers since 2010, many of whom have gone on to be published in national newspapers and magazines.

While not averse to the charms of a five-star hotel, Rob’s most memorable travel moments have come from more adventurous trips. Highlights include scaling Wayna Picchu, the mist-shrouded mountain behind Machu Picchu and a six-day white-water rafting trip on the Futaleufu River in Patagonia. See

Rob McFarland
ATAS Business Planning Service

Wednesday 3 February, 12.30pm (ADST)
Guest Speaker – Tim Poulter

Do you know where your business is heading? Having a clear direction is critical for business success and growth. However, actually mapping out your goals and the road to achieving these can be an overwhelming process. AFTA recognises this and has established the ATAS Business Planning Service to help you!

This new service, which is available to all AFTA members and ATAS participants is designed to help you in the creation of both business strategy and planning and will be delivered through a one-on-one tailored service. Business planning is for everyone, whether you’re a newly opened travel agency or you’ve been operating for many years.

Join our free webinar to learn more about how you could benefit from the ATAS Business Planning Service and the key features offered in a consultation.

Why do I need a Business Plan?

  • Provides purpose as to ‘why’ you open your doors each week
  • Sets priorities for the use of limited resources within the business
  • Allows a business to be proactive rather than reactive to industry changes 
  • Where relevant, it paves the way forward when outlining an exit strategy when you are thinking about selling the business.

Presentation slides


More on guest speaker Tim Poulter

Tim has extensive experience in the travel industry having been an airline Marketing and Sales Director, General Manager of Countrylink (where he also managed 12 agencies). Tim has tremendous experience in small businesses management having run his own small business, including; founding and managing Integra Tourism Marketing - a destination marketing specialist business, founding and running Cruise Factory - which was the first cruise data base used by all agents in Australia and New Zealand and running Your Workshops the leading on line product and destination training platform.

He is also a judge in the National Tourism Industry Awards and currently consults to many small travel businesses through his business Your Way Vision and Business Planning.

Smartraveller & DFAT advice for Travel Agents

Wednesday 21 October - 11am (ADST)
Jon Philp and Graeme Swift, DFAT

Did you know that more Australian travellers have their passports stolen in Italy than any other country? That more Australians are in hospital in the USA than anywhere else? That Smartraveller is about to launch a new website and Android app? That there will be changes to Australian passport arrangements from 1 January 2016?

The Department of Foreign Affairs and Trade plays a critical role in promoting safe overseas travel, providing passports and emergency consular services, and helping Australians in major overseas crises. Smartraveller provides advice on 171 countries, including through its Facebook and Twitter accounts. DFAT helps around 50,000 Australians each year through its emergency call centre and issues over 8,000 emergency passports.

DFAT senior officers Jon Philp and Graeme Swift will present on these services, helping you to better inform your clients about how to stay safe and where to get help.

Webinar highlights:

  • Preview Smartraveller’s new website and advertising material
  • Understand the travel advice service, including helping your clients get email alerts
  • Learn about our passport service, including processing times and fees
  • Get a sense of what Australia’s embassy network can and can’t do for your clients
  • How DFAT responds in a crisis, like a cyclone or major terrorist attack?
  • Hear about recent trends of Australians getting into trouble overseas

DFAT PowerPoint presentation

About the speakers

Jon Philp

Jon is the First Assistant Secretary of DFAT’s Consular and Crisis Management Division at the Department of Foreign Affairs and Trade. This division looks after the Smartraveller service, consular policy, crisis management, contingency planning for events like the Olympics, as well as all consular cases involving Australians in difficulty overseas. A career foreign service officer, Jon joined DFAT in 1984. In Australia, Jon has most recently led teams in the Parliamentary and Media Branch, Consular Operations Branch, and Diplomatic Security Branch. He has served as Ambassador to Afghanistan and to Turkey and also served in Rangoon and Riyadh.

Graeme Swift

Graeme Swift is the Assistant Secretary of the Client Services Branch of the Australian Passport Office. The Passport Office is a division of the Department of Foreign Affairs and Trade with responsibility for the Government’s passport policy and operations – a business that saw more than 1.8 million passports issued in 2014-15. Graeme has served in consular and management roles in numerous overseas missions, most recently as head of post in Ho Chi Minh City, and consul-general in Jakarta and Tokyo. In Australia, he has headed key corporate areas including budget, human resources and property.

Remaining Relevant with ATAS

Wednesday 23 September - 11am (AEST)
Joanne Tralaggan - AFTA Marketing Manager

On 1 July 2015, the AFTA Travel Accreditation Scheme (ATAS) celebrated its first birthday and some 3,500 travel agent locations around Australia now engaged with AFTA through the scheme. Indeed, ATAS is fast becoming the mark of quality which consumers are actively seeking when booking travel for peace of mind, knowing they are booking through a trusted, reliable and trained travel professional.

This webinar explored just how ATAS stacks up in market. It examines the success of ATAS through the eyes of qualitative research that AFTA undertook on the Australian Traveller and what they value in an accreditation scheme. You will also learn how you can leverage your ATAS accreditation and remain competitive in today’s market place.

Presentation Slides

About Joanne

Joanne has 10 years experience in strategic marketing, corporate re-branding, public relations management and campaign execution across travel & tourism, fast moving consumer goods & retail sectors. As Marketing Manager for AFTA and custodian of brand “ATAS”, Joanne is responsible for the strategic planning and delivery of all marketing and communication activities.

Social Media & Reputation Management

Wednesday 26 August - 11am (AEST)
LJ Loch, Republic Consulting

Social media is an increasingly powerful tool to promote your business, attract customers and monitor your competitors. There’s no question that you need to participate but what are the steps you should take to ensure you engage on social media professionally? What do you do if and when social media goes really wrong whether it’s through your honest mistake or as a result of an online customer complaint?

One of Australia’s leading reputation management specialists, LJ Loch of Republic Consulting provides an information rich, how to overview of how to prepare and refine your rules of social media engagement so that you’re in the best possible position to deal with all scenarios and crises.

The session will cover:
• The common ingredients of social media crises
• What not to do and why
• How to develop your social media strategy
• What to do when it all goes wrong
• 10 golden rules of reputation management

View PDF Presentation >>

About LJ Loch

LJ Loch REPUBLIC consultingLJ Loch is one of Asia-Pacific’s leading reputation management practitioners. As co-founder of REPUBLIC Consulting, she routinely advises high profile brands, organisations and individuals on proactive and reactive brand positioning.

LJ is a social media tragic and champions the use of social media as a powerful engagement and monitoring tool for business. She has been a sports reporter, a political reporter, a Ministerial Adviser, a Corporate Affairs Manager for an ASX Top 50 Company and is a regular media commentator. She holds a BBusComm and a Masters of Commerce (Law).

Workplace Health & Safety Webinar

Wednesday 17 June - 11am (AEST)
Larry Forsyth, Australian Business Consulting & Solutions

Did you know that 150 people were killed in WHS accidents across Australia in 2014? Corporate responsibility has never been more closely scrutinised in terms of safety.

Pre-register for our June webinar with guest speaker Larry Forsyth from Australian Business Consulting & Solutions to learn more on;

  • The recent key changes to WHS laws
  • WHS model harmonisation and what it means for a safe working environment
  • Who is responsible for WHS
  • What locations WHS legislation applies to
  • Ergonomics and the workplace

ATAS Renewals & Travel Insurance Uncovered

Monday 25 May - 11am (EST)

Join our May webinar for a dual session covering the easy ATAS renewal process and uncovering common travel insurance questions with guest speaker Simon Zelas, Head of Strategic Relationships at Cover-More Travel Insurance.


An overview of the ATAS online renewal process, which will take you through the simple steps involved in submitting your renewal. Also learn about our current marketing activities and how you can get the most out of your accreditation.


Travel agencies are one of the largest segments supplying travel insurance products to Australian travellers. Delivering value in a compact market place is essential to future proof the industry.

In this webinar Simon Zelas, Head of Strategic Relationships at Cover-More Travel Insurance, will share with you:

  • The Travel Insurance trends
  • How this is impacting travellers behaviour
  • The value of comprehensive coverage and medical assistance
  • Pre-existing medical limitations
  • Understanding exclusions and limitations

ATAS Renewals & Travel Insurance Uncovered Presentation

Data Driven Marketing Trends

Thursday 16th April, 11.00am (AEST)
Richard Harris, Commercial Director - ADMA
Data Driven Marketing Trends with ADMA

At no other time in history have we seen such a rapid change in technology and consumer behaviour. The growth of Data Driven Marketing has created tremendous opportunities for businesses of all sizes and from all industries to improve customer experience and improve marketing ROI.

In this webinar Richard Harris, Commercial Director at ADMA (Association for Data Driven Marketing and Advertising), will share with you:

  • The growing trend of data-driven marketing around the world
  • How this has impacted Australian marketers
  • How business owners can take advantage of available technologies
  • Tips on where to start and where to learn more

Learn the facts from the leading industry experts on big data!

PDF Presentation

About Richard Harris

Commercial Director: Association for Data-driven Marketing and Advertising (ADMA)

A seasoned analytics and marketing professional, Richard Harris spent 15 years in the data analytics industry and the last 10 years in marketing services, working for companies such as VEDA and Acxiom Australia.

As ADMA’s Commercial Director, Mr Harris drives value for members through membership programs and partnership initiatives, and delivers against the Association’s agenda in content, creativity, data, technology and customer experience.

How to write Google-friendly travel web pages

Wednesday 18th February, 11.00am (AEDST)
Simon Hillier - Get There Writing
AFTA free webinar with guest speaker Simon Hillier

Following our popular webinar in 2014 on SEO for Small Business, Simon Hillier is back for an in-depth discussion around ‘On-Page SEO’ and to share simple methods on how you can improve your website Google ranking.

When Google ranks your website, it looks at two main areas:

  • On-page SEO (the words and content on your site)
  • Off-page SEO (things such as links to your site, the size and authority of your site, age of your url, technical aspects, PR, social media and more).

Your on-page SEO accounts for around 25% of everything Google considers. So it's very important to get this right, or your off-page SEO won't have as much effect.

Speaker presentation

FREE Travel web writing made easy guide

About Simon Hillier/Get There Writing Services

Simon has been web copywriter, web content consultant and web writing trainer for 17 years. Prior to that, he worked as a travel agent. In the late '90's to early noughties helped launch and worked with e-commerce trailbrazers and, where his weekly newsletters were read by almost half a million travel addicts.

In 2005, Simon set up Get There Writing Services, one of Australia’s leading web content writing, consultancy and training business. He has conjured up online words and strategies for:

  • scores of small, medium and global businesses
  • brand names like PayPal, Johnson & Johnson, Stockland, Flight Centre, Telstra Bigpond, Bayer, Cochlear, ING, Jaguar and VW
  • NPOs and charities such as Multiple Sclerosis Australia, The Cancer Council, Garvan Institute, National Breast Cancer Foundation and more.

Simon also runs web writing workshops for private and government clients. And twice a semester he slips on his tweed jacket with elbow patches to teach at Sydney University CCE.

Most importantly, he still has an unhealthy infatuation with travel, and dreams of one day setting up office in a swinging hammock over the sugar white sands of Tulum, Mexico.

How to Blog your way to Business Success!

Wednesday 19th November, 11.00am (AEST)
Featuring guest speakers Prue MacSween  & Trevor Long
Guest speaker Prue MacSween

Did you know that 23% of time spent on the internet is spent on blogs and social networks? Or that 77% of internet users read blogs to find answers to search questions? Needless to say, if your not blogging or using a blogger as part of your marketing strategy it could be holding your business back.

Our November webinar will introduce Catablog and Guest speaker Trevor Longthe importance of blogging. CataBlog is an online directory of Australian and New Zealand bloggers and their social influences. Knowing how to find and interact with the correct bloggers can save you time and money on your next social media campaign.

Guest speakers Prue MacSween and Trevor Long, founders of Catablog will share their experience so that you can effectively incorporate bloggers into your business mix.

The session will cover how to: 

  • Learn about the benefits of blogging and “how to” of blogging
  • Understand how bloggers can grow your client base
  • Learn how one Catablog client used a handful of bloggers in their low budget social media campaign to generate some 10 thousand customer leads on day one
  • Identify how to locate, target and connect with the right bloggers to grow your business
  • Build your business on social media without having to spend big dollars

CataBlog are offering a special discount subscription fee for AFTA members for one week only!

Free upgrade to Gold membership (RRP $899 per year), with every Silver membership purchased (Silver membership fee is $499 for 12 months subscription).

That's a saving of $400 along with the membership perks of Gold

Email to confirm your subscription today!

Read more on CataBlog>>

Presentation PDF

E-Marketing & ATDW Tourism e-Toolkit

Wednesday 22nd October, 12.00pm (AEST)
Guest Speaker Liz Ward, Australian Tourism Data Warehouse

As a service to the Australian Tourism Industry, the Tourism e-kit is an online educational resource which forms part of the Australian Tourism Data Warehouse (ATDW).

The e-toolkit aims to support, train and raise the professional standards of the tourism industry and to improve their understanding and confidence with online digital technologies.

Liz Ward, CEO of the ATDW will provide an overview of the tourism e-kit, where to access it and discuss the spectrum of topics covered in this FREE resource.

Liz will also focus on the e-marketing modules, offering valuable advice and tips on how online marketing can assist your business and help you to convert your website traffic into actual sales.

Webinar Highlights
  • Overview of nine modules available in the ATDW Tourism e-toolkit  
  • How to access the free resource
  • What makes a good website that is functional and easy to navigate
  • What makes a great sales conversion site?
  • What are industry averages of conversion?
  • How can I improve my online presence

Presentation Slides

SEO for Small Business in Travel

Wednesday 24th September, 11.00am (EST)
Guest Speaker - Simon Hillier, Get There Writing Services
Simon photo

Did you know that more than 85% of people now find local businesses via the internet? With 90% of them doing it using search engines, such as Google?

As a small business in the highly competitive travel industry it’s crucial to be visible, and appealing, right when potential customers are looking for a service you offer. SEO (search engine optimisation) can give you a big advantage over your competitors.

How will this SEO webinar benefit me?
Watch the webinar recording to hear from an expert in the field of SEO, Simon Hillier from Get There Writing Services, to learn
simple and effective ways to:

  • Boost your website ranking on Google search results (without paying for advertising)
  • Target and connect with people searching locally
  • Attract more clicks to your website from search engines
  • Convert more of those clicks and visits to enquiries.

    READ MORE - SEO Flyer 

 SEO for Small Business in Travel - Presentation Slides

* We recommend downloading the presentation PDF to view alongside the webinar recording.

Changes to the Australian Privacy Policy - Is your business compliant?

Wednesday 20th August, 11.00am (EST)
Guest speaker - Daad Soufi - ADMA

In March 2014, we saw the most significant changes to Daad Soufi headshotAustralian privacy laws in over 25 years. Changes to the Privacy Act 1988, include a new set of Australian Privacy Principles (APPs) that will regulate the handling of personal information by Australian Government agencies. This will directly affect any businesses with a turnover of more than $3 million or those trading in personal information.

So what does this all mean for travel businesses? Its time to dust off the old Privacy Policy statement from your website and update in accordance with the new regulations and cross-check any other areas of your business that may require updating. 

Guest speaker Daad Soufi from the Association for Data-Driven Marketing & Advertising (ADMA), delves into the Privacy Policy regulatory changes to ensure your business is operating compliantly.

Useful templates

Please find some useful templates below, provided by ADMA.

  1. Spotlight on Privacy Series – for an overview on the changes to the Australian privacy policy legislation
  2. Spotlight on Privacy Checklist – for an overview on privacy policy requirements and steps to ensure compliancy 
  3. Privacy Policy sample for suggested content (flowchart) 
  4. Top ten tips to be privacy ready
Watch the recording

To view the webinar recording, please click the image below to be directed to the ADMA website (you will be asked to complete your contact information). 

Webinar image

Insurance for Travel Agents & Intermediaries

Wednesday 18 June, 2014 - 11.00am (AEST)
Guest Speaker: Chris Mackinnon - Chief Executive Office

Gow-Gates Insurance Brokers Pty Ltd.

When operating a travel business there are many insurance products available, but you might not necessarily be aware of them all, or how they relate to your particular circumstances.

This webinar will outline the various types of mandatory and optional insurance products commonly available to the travel industry, and we will help to explain the differences between some of the main policies that are often confused (such as professional indemnity and public liability).

Chris will also discuss the new Financial Failure Products available through Gow-Gates, including;

Scheduled Airline Financial Insolvency (SAFI),
End Supplier Financial Insolvency (ESFI) and
Travel Agent & Intermediary Failure Insurance (TAIFI)

Becoming Travel Accredited

Wednesday 4 June - 11.00am (AEST)

To assist you in making an informed decision about becoming ATAS accredited, we would like to invite you to join our webinar on Wednesday 4 June, 2014.

The webinar will outline how travel intermediaries can apply to become "travel accredited", showcase the new AFTA website, the online application process, ATAS marketing initiatives, and provide an overview of the supporting consumer awareness campaign to take place when the scheme officially launches from 1 July this year. 

ATAS - Becoming Travel Accredited Presentation PDF

Financial Considerations for ATAS

Tuesday 13 May - 11.00am (AEST)

AFTA continues to run a series of webinars to support travel intermediaries as they prepare to apply for ATAS accreditation when applications open next month.

Our FREE 1hr webinar in May, will walk you through what financial information you will be required to submit with your application. We will outline how we will determine financial solvency and apply any solvency tests if required.

We are pleased to announce that our guest speaker is Steve Heller from DFK Lawrence Varney, who will discuss best practice financial management.

Financial considerations for ATAS webinar slides

Steve Heller - DFK Presentation Notes

Complaint Handling

Tuesday 8 April – 11.00am (AEST)

What happens when a customer lodges a complaint? Is your business ready? Do you have an appropriate complaints handling framework?

The webinar session on 'Complaint Handling' offers practical advice on how to resolve complaints effectively. Our guest speakers from the Australian Commercial Disputes Centre cover how appropriate complaints management can build consumer confidence and loyalty.

Complaint Handling presentation

For more info on our guest speakers read here

ATAS Scheme Update

27 March 2014

Please find below a webinar recording for the latest update on the ATAS scheme development.

ATAS Scheme Presentation

Social Media Marketing for the Travel Industry

March, 2014

If you missed out on our webinar on Social Media or you would like to view it again we have a copy of the speaker presentation slides below.

Webinar session overview 

Catherine Wagner Veary – PDF presentation
Account Manager

Ian Whitehouse – PDF presentation
Digital Coaching & Consultancy

ATAS Industry Consultation Webinar

10 December 2013

ATAS Transitional workshops were held throughout Australia to provide an industry update on the ATAS Scheme, how it will work, selection criteria, participation fees, new insurance products, project development timelines.

For those who were not able to attend either the ATAS Transition Workshops or webinar session, please find a recording of the webinar below.


NEW Qantas combines elegance and practicality in new bespoke tableware >


AFTA Insolvency Chargeback Scheme (AICS)

To learn more or to register your interest in AICS click here.


AFTA Webinars

Click here to view our most recent webinars.