Renewal applications are now open in the secure MY AFTA online portal for the lions’ share of ATAS Participants who are required to renew prior to their expiry at 30 June 2017. Email notifications and instructions have been distributed and a number of auto-generated emails will be sent as reminders leading up to the expiry date for those ATAS Participants.
This year, a number of new fields have been incorporated into the renewal process. A summary of those fields and a detailed explanation as to why this information is being requested is detailed below.
AFTA and the ACCMC have identified systemic issues in regard to Agents disclosing Terms and Conditions to customers and it is a common reason for complaints received by AFTA. Under the ATAS Code of Conduct, ATAS Participants are required under section 4 the following:
S4.1 Terms and Condition
A) On request we will provide to you, or any person, as soon as practicable:
B) Our terms and conditions will:
The ATAS Charter allows the Compliance Manger under s2.5(c) to request specific information or examples in order to demonstrate that the participant is complying with this criterion.
Previously a band range of TTV was requested. The Actual figure is now being requested for the following reasons:
We believe that reporting the actual TTV field is to the benefit of all ATAS Participants and the Australian travel industry. Pursuant to s2.5(g) an applicant must provide a copy of its latest financial statement and such other information as may be requested.
These 3 new fields are being requested to help AFTA better understand the transaction landscape across the agency community. This will assist AFTA in developing policy and programs that address many aspects of risk in the travel industry and build a stronger data footprint when negotiating with government and other stakeholders.
These new information fields comply with section s2.5(e) in considering the application, at which the Compliance manager may have regard to any information he or she sees fit. This clause was included to allow compliance to have a broader data set upon which to assess applications and inform AFTA for the benefit of ATAS accreditation.
If you have any further enquiries, please feel free to contact Naomi Menon – National Manager Compliance and Membership at firstname.lastname@example.org or on (02) 9287 9900.