Most of our clients are experts at providing quality travel insurance to their customers. Your customers expect everything to go right, and when it doesn’t, they expect everything that has gone wrong to be covered by their insurance policy. As we all know, this doesn’t always work.
A useful tool for consumers has been provided by the Insurance Site, “Know Risk” and below are some of the points it addresses regarding situations where a travel insurance policy will be VOIDED and not provide cover.
Some of the most common exclusions where travel insurance is concerned are the types of things a lot of people assume will be covered. Your customers can avoid heartache by knowing what’s covered and what’s not under the policy.
There are multiple situations in which travel insurance will pay out on a policy for a trip your client can no longer go on. Simply changing their mind, however, is not one of those situations. Also not covered, is when travel documents (like visas and passports) don’t arrive in time for the trip and therefore prevent the client from going on the trip. Moral of the story: Clients need to make a decision and stick with it, and don’t procrastinate when it comes to securing those travel docs (and always take the advice of their travel agent!)
Chances are while on holiday we may have a drink or two. But before you knock back one too many or you elect to take drugs, travel insurance won’t pay out, regardless of what it is you’re claiming for. So all travellers need to avoid the insurance situation getting messy by limiting just how messy they get.
No, this is not talking about the strict regime of a country you happen to be in. This is about our government. If the Australian Government has issued a warning against travelling to a certain region (refer www.smartraveller.gov.au) and your clients choose to go there anyway, they say goodbye to their ability to make a travel insurance claim.
If your clients leave belongings unattended and return to find they are missing, the person who took them is a “finder” and not a thief, and, therefore, travel insurance won’t cover the loss. Clients need to make sure they keep their belongings with them at all times and when they can’t, make sure they are somewhere safe – for example, in a safe in the hotel room.
Considering bungee jumping? Good for you! Want to swim with sharks? You daredevil! Want to do these activities and then claim on your travel insurance if you get injured? NO. If you’re clients are planning on being adventurous on their trip, they need to make sure the policy covers whatever adventure they are planning on diving into.
You know that your car insurance policy is voided if you drink and drive. Same thing applies overseas if you rent a car. While the insurance the rental car company makes clients take out will cover some things, travel insurance won’t cover anything (including MEDICAL EXPENSES) if they disobey the road rules of the country they are driving in.
Anything bar a cold is pretty much considered a pre-existing medical condition. Diabetes, an injury, asthma, high blood pressure, a heart condition – these are just some of the things that are considered to be pre-existing medical conditions. While not all insurers will neglect to insure on the basis of a pre-existing medical condition, nearly all insurers will neglect to pay out on a claim relating to a pre-existing medical condition of which your client failed to notify them.
The “Know Risk” site also has some useful tips on why credit card travel insurance isn’t the best idea and taking out travel insurance through your agent is. For more details, visit knowrisk.com.au
At Gow-Gates Insurance Brokers, we encourage those looking for leisure travel to contact their travel agent. However as travel agents, if you are looking for an economical way to cover you and your staff for work trips and famils, contact us to see how we can help.
Please feel free to contact Rebecca Fleming, Account Manager of our Travel Industry Division at Gow-Gates Insurance Brokers on (02) 8267 9919 or firstname.lastname@example.org to discuss your circumstances or to obtain a Corporate Travel quotation.
Gow-Gates Insurance Brokers advises that persons should not act on the material contained in this article as the items are of a general nature only and may be misinterpreted. We therefore recommend that advice be sought before acting in these areas.