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The Australian Federation of Travel Agents (AFTA) is the peak industry body through which the business interests of travel agents are represented. Founded in 1957, AFTA seeks to enhance the professionalism of Travel Agents through:

  • the effective representation in industry and government affairs
  • facilitating changes to education and training curriculum, 
  • providing business support through professional advice and services, and
  • administration of the national travel accreditation scheme, ATAS

AFTA's role within the travel and tourism industry involves addressing major issues relating to the operation of all travel agencies in Australia, at both a State and Federal level. AFTA prides itself on being the industry watchdog where it ensures that the viewpoint of the agent is transmitted through media outlets and advocating through lobbying activities.

Aside from playing an instrumental role in both Australia and global policy and promotion, AFTA also provides of diverse range of member benefits including financial, legal, marketing, accounting, education and training.

AFTA's key industry focus

AFTA's key industry focus


Monitoring Government regulation of the industry and lobbying when required.

Monitoring licensing regulations and legislation changes and lobbying when required.

Matters involving the Australian Consumer and Competition Commission (ACCC) and their role in regulating the industry.

Maintenance and negotiation of the Industrial Award affecting industry employees.

Lobbying on behalf of the travel & tourism industry across any areas which may have an adverse outcome for businesses.


Co-operative working with organisations and industry associations in order to secure the position of travel agents, including;

  • IATA / ATEC and CATO
  • Cruise Line Industry Association
  • Tourism Transport Forum (TTF)
  • Negotiation on behalf of the industry where necessary with major suppliers
  • Involvement in major changes affecting the industry such as major GDS changes, industry systems and procedures


Promotion of tourism with focus and emphasis on outbound and domestic tourism.

Hosting the AFTA National Travel Industry Awards, recognising achievements of those within the industry.

Involvement in global councils that make decisions that affect the operations of travel agents in Australia to ensure the Australian agent position is protected.


Advice to members regarding Industrial Relations and Human Resources law.

Advice to members involving resolution of difficulties with clients and suppliers.

Providing a mediation service for members between the member and clients (where necessary) in order to avoid litigation of Fair Trading hearings.


Develops and sells a complete set of nationally accredited and industry-relevant training modules for Certificate III in Travel to end-users including AFTA colleges, other private colleges, universities, TAFE, schools, individual learners (through AFTA External Studies Program), and travel industry partners.

Facilitating the Australian Travel Professionals Program (ATPP) the leading industry Professional Accreditation Program, promoting professionalism through continued education and training.

Forging the Workforce Futures Skills Advisor Network, offering skilled and qualified advisors will work with your business to identify and respond to specific workforce needs whilst offering support and mentoring.


Governing body responsible for the administration and ongoing marketing of the AFTA Travel Accreditation Scheme (ATAS).

Board of Directors
Tom Manwaring
Chief Executive Officer
Express Travel Group
Vice Chairperson
Vice Chairperson
Graham Turner
Managing Director
Flight Centre Limited
Laura Ruffles
Global COO
Corporate Travel Management
Spiros Alysandratos
Chief Executive Officer
Consolidated Travel
Joanne Sully
Vice President & General Manager
American Express Business Travel
Vice Chairman
Vice Chairman
Christian Hunter
Chief Executive Officer
Travellers Choice
David Smith
Company Secretary
Flight Centre Limited
Andrew Macfarlane
Chief Executive Officer
Magellan Travel Group
Julie Primmer
Head of Branded Network
Helloworld Travel Limited
Grant Wilson
Executive Manager
CT Partners
David Padman
Head of Associate
Corporate and Affiliate Networks
Helloworld Travel Limited
Company Secretary
Company Secretary
Jayson Westbury
Chief Executive
AFTA Life Members
Mrs Marie Allom
Mr Ian Carew-Reid
Mr Jim Clements
Mr John Cooper *
Mr John Dart OBE RFD ED
Mr Mike Hatton OAM
Mr Phil Hoffmann
Mr Jim Jenkins *
Mr Frank Johnson AM*
Mr Roy King *
Mr Max Krumbeck *
Mr Peter Lowry MBE LNZITT
Mr John Masselos
Mr Stewart Moffat *
Sir Frank Moore AO
Mr Mario Perrone
Mr Osmond Pitts AM RD
Mr Jim Russell *
Mr Bob Steel
Mrs Beverley Wills *
Mr Tom Goldman
Mr Ian McMahon
Mr Spiros Alysandratos
Mr Mike Thompson
* Denotes deceased

AFTA Webinars

Click here to view our most recent webinars.


AFTA Chargeback Scheme

Protect your business from credit and debit card chargebacks with the industry first ACS Scheme.


Tempo Holidays Industry Update

For more information regarding the Tempo Holidays closure read this important Fact Sheet >>