Our industry is facing an unprecedented crisis. AFTA knows that everyone in the travel industry ecosystem is under immense pressure and facing many complex issues.
AFTA wishes to reassure members that we are here for you. We hear your concerns, we understand your issues and we are working tirelessly with all levels of government on solutions to support you during this difficult time in the history of our industry.
We understand that there is much frustration and confusion in the market about travel agents charging cancellation and/or service fees.
AFTA strongly supports you in your continued use of fees where appropriate, and where they are reasonable. There is nothing in the most recent communications by the ACCC to suggest otherwise.
AFTA has produced this Fact Sheet to help you educate your customers about the role of Agents and why it is fair that you may charge a reasonable service fee for the work you undertake to assist a customer cancel, amend, or book travel.
On Thursday 12th March 2020, the Federal Government released its $17.6 billion Coronavirus (COVID-19) support package, aimed at providing assistance to businesses to manage cash flow challenges resulting from the economic impacts of COVID-19, and help businesses retain their employees. The measures are designed to support employing small and medium enterprises and to improve business confidence.
Small and medium enterprises who employ workers and apprentices or trainees, may be eligible.
AFTA has produced a helpful Fact Sheet to assist members understand who is eligible and what support they could receive.
Business Health Check Fact Sheet
Use this helpful fact sheet to review your business and make adjustments for the short-term and also put in place strategies for the longer-term if necessary.DOWNLOAD FLYER