The ACCC and state and territory Australian Consumer Law regulators have developed best practice guidance for the travel industry in relation to dealing with COVID-19 related cancellations.
The guidance relates primarily to circumstances where travel services have been cancelled as a result of the COVID-19 pandemic (rather than, for example, where a travel service will still proceed but a consumer has decided to cancel their booking).
In doing so, businesses should continue to be mindful of their obligations under the Australian Consumer Law, which include: