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Certificate III in Travel | Australian Federation of Travel Agents
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Certificate III in Travel (SIT30216)

National Training Package for Tourism, Travel and Hospitality
(SIT 12)

For anyone looking to start a career in travel or tourism or perhaps continuing your professional development, a formal training qualification is the best head-start in progressing your career.

In fostering an industry of highly qualified and trained staff, AFTA endorses seeking a Certificate III in Travel as the entry level qualification required for any travel agent consultant or front line travel selling staff.   

The Certificate III in Travel qualification structure was designed by AFTA Education and Training in conjunction with the Industry Skills Council for Tourism, Travel, Hospitality & Events (Service Skills Australia) in 2010 for the purpose of fulfilling foundational knowledge required in becoming a competent travel consultant.

There are four key knowledge & skills sets under pinning as pillars in the make up of the fourteen core units, which are supported by three electives relevant to job outcomes.

This modulated format of qualification provides students with an opportunity to acquire the most relevant competencies to their immediate needs and also allows the current workforce to choose relevant modules to up-skill themselves without being forced to take the entire course.

Credits can be accumulated from each cluster of competency units to reach the desired qualification at your own pace of time.

To satisfy the requirements of this qualification, 17 units must be completed:

  • 14 core competency units
  • 3 elective units, consisting of:
  • 1 unit from the list below
  • 2 units from the list below, elsewhere in SIT12 Training Package, or any other current Training Package or accredited course. 

For any questions regarding Cert III training or colleges offering this course, please complete the enquiry form below and email to

Course enquiry form >
Core competency units

Travel & Tourism products & booking knowledge
SITTTSL202   Access and interpret product information
SITTTSL303   Sell tourism products and services
SITTTSL304   Prepare quotations
SITTTSL306   Book supplier services
SITTTSL307   Process travel-related documentation

Destinations, seaports & attractions knowledge
SITTTSL301   Provide advice on international destinations
SITTTSL302   Provide advice on Australian destinations

Airfares construction and GDS knowledge
SITTTSL308   Use a computerised reservations or operations system
SITTTSL310   Construct normal international airfares
SITTTSL311   Construct promotional international airfares

Sales, customer service & operations knowledge
SITTIND201   Source and use information on the tourism and travel industry
SITXCCS303  Provide service to customers
SITXCOM201 Show social and cultural sensitivity
SITXWHS101 Participate in safe work practices

Elective units

Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

International travel consultant – corporate, leisure mobile or online
BSBITU305A    Conduct online transactions
BSBREL402A    Build client relationships and business networks
SITTTSL312     Construct advanced international airfares

Reservations sales agent
BSBFIA301A    Maintain financial records
SITTTSL305     Process reservations
SITTTSL309     Source airfares for domestic flights

Tourism sales and operations
SITTTSL305     Process reservations
SITTTSL309     Source airfares for domestic flights
SITTTSL312     Construct advanced international airfares ^
SITTTSL313     Administer billing and settlement plan
^ Prerequisite is SITTTSL310 Construct normal international airfares

Cruise sales agent
SITTTSL314     Provide specialist advice on cruises
BSBFIA301A    Maintain financial records
SITTTSL305     Process reservations

BSBEBU401A   Review and maintain a website
BSBITU305A    Conduct online transactions

Computer Operations and ICT Management
BSBITA401A    Design databases
BSBITU301A    Create and use databases
BSBITU302B    Create electronic presentations
BSBITU306A    Design and produce business documents
BSBITU309A    Produce desktop published documents
BSBWOR204A Use business technology

BSBFIA301A    Maintain financial records
BSBFIA303A    Process accounts payable and receivable
SITXFIN201     Process financial transactions

Communication and Teamwork
BSBCMM201A Communicate in the workplace
BSBCMM401A Make a presentation
BSBREL402A   Build client relationships and business networks

Environmental Sustainability
BSBSUS201A   Participate in environmentally sustainable work practices

Human Resource Management
SITXHRM301   Coach others in job skills

Languages other than English
SITXLAN31 Conduct oral communication in a language other than English
SITXLAN33 Read and write information in a language other than English

Quality and Innovation
BSBINN201A   Contribute to workplace innovation
BSBINN301A    Promote innovation in a team environment

Work Health and Safety
SITXWHS301    Identify hazards, and assess and control safety risks

How long will the training take to complete?

An approximate number of weeks/hours to complete this qualification at a campus base learning environment, on a full time basis is around 24 weeks which equates to about (750) training hours.

On-line deliverers are rare and the number of training hours are inconsistent depending upon a learner’s ability to cope with the course as it is usually a self paced system. Generally, it takes about 4 weeks to complete Fares & Ticketing course.

Some RTO also deliver and assess only Fares & Ticketing components only as standalone industry units.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

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