National Training Package for Tourism, Travel and Hospitality
(SIT 12)
For anyone looking to start a career in travel or tourism or perhaps continuing your professional development, a formal training qualification is the best head-start in progressing your career.
In fostering an industry of highly qualified and trained staff, AFTA endorses seeking a Certificate III in Travel as the entry level qualification required for any travel agent consultant or front line travel selling staff.
The Certificate III in Travel qualification structure was designed by AFTA Education and Training in conjunction with the Industry Skills Council for Tourism, Travel, Hospitality & Events (Service Skills Australia) in 2010 for the purpose of fulfilling foundational knowledge required in becoming a competent travel consultant.
There are four key knowledge & skills sets under pinning as pillars in the make up of the fourteen core units, which are supported by three electives relevant to job outcomes.
This modulated format of qualification provides students with an opportunity to acquire the most relevant competencies to their immediate needs and also allows the current workforce to choose relevant modules to up-skill themselves without being forced to take the entire course.
Credits can be accumulated from each cluster of competency units to reach the desired qualification at your own pace of time.
To satisfy the requirements of this qualification, 17 units must be completed:
For any questions regarding Cert III training or colleges offering this course, please complete the enquiry form below and email to admin@afta.edu.au.
Travel & Tourism products & booking knowledge
SITTTSL202 Access and interpret product information
SITTTSL303 Sell tourism products and services
SITTTSL304 Prepare quotations
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
Destinations, seaports & attractions knowledge
SITTTSL301 Provide advice on international destinations
SITTTSL302 Provide advice on Australian destinations
Airfares construction and GDS knowledge
SITTTSL308 Use a computerised reservations or operations system
SITTTSL310 Construct normal international airfares
SITTTSL311 Construct promotional international airfares
Sales, customer service & operations knowledge
SITTIND201 Source and use information on the tourism and travel industry
SITXCCS303 Provide service to customers
SITXCOM201 Show social and cultural sensitivity
SITXWHS101 Participate in safe work practices
Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:
International travel consultant – corporate, leisure mobile or online
BSBITU305A Conduct online transactions
BSBREL402A Build client relationships and business networks
SITTTSL312 Construct advanced international airfares
Reservations sales agent
BSBFIA301A Maintain financial records
SITTTSL305 Process reservations
SITTTSL309 Source airfares for domestic flights
Tourism sales and operations
SITTTSL305 Process reservations
SITTTSL309 Source airfares for domestic flights
SITTTSL312 Construct advanced international airfares ^
SITTTSL313 Administer billing and settlement plan
^ Prerequisite is SITTTSL310 Construct normal international airfares
Cruise sales agent
SITTTSL314 Provide specialist advice on cruises
BSBFIA301A Maintain financial records
SITTTSL305 Process reservations
E-Business
BSBEBU401A Review and maintain a website
BSBITU305A Conduct online transactions
Computer Operations and ICT Management
BSBITA401A Design databases
BSBITU301A Create and use databases
BSBITU302B Create electronic presentations
BSBITU306A Design and produce business documents
BSBITU309A Produce desktop published documents
BSBWOR204A Use business technology
Finance
BSBFIA301A Maintain financial records
BSBFIA303A Process accounts payable and receivable
SITXFIN201 Process financial transactions
Communication and Teamwork
BSBCMM201A Communicate in the workplace
BSBCMM401A Make a presentation
BSBREL402A Build client relationships and business networks
Environmental Sustainability
BSBSUS201A Participate in environmentally sustainable work practices
Human Resource Management
SITXHRM301 Coach others in job skills
Languages other than English
SITXLAN31 Conduct oral communication in a language other than English
SITXLAN33 Read and write information in a language other than English
Quality and Innovation
BSBINN201A Contribute to workplace innovation
BSBINN301A Promote innovation in a team environment
Work Health and Safety
SITXWHS301 Identify hazards, and assess and control safety risks
An approximate number of weeks/hours to complete this qualification at a campus base learning environment, on a full time basis is around 24 weeks which equates to about (750) training hours.
On-line deliverers are rare and the number of training hours are inconsistent depending upon a learner’s ability to cope with the course as it is usually a self paced system. Generally, it takes about 4 weeks to complete Fares & Ticketing course.
Some RTO also deliver and assess only Fares & Ticketing components only as standalone industry units.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.