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AFTA Chief Executive unreservedly apologises for comment

[Wednesday, 13th May, 2020] The Chief Executive of Australian Federation of Travel Agents’ (AFTA) Jayson Westbury, unreservedly apologises for a comment made towards Tracy Grimshaw the host of the Nine Network program A Current Affair. 

“My comments relating to Ms Grimshaw involved a very poor choice of words. I apologise for that choice and accept the language used was completely inappropriate,” said Jayson Westbury.

The comment was made during an AFTA member webinar in which an update was provided as to the industry status during COVID19 and significant media coverage attributed towards travel agents.

MEDIA CONTACT: Joanne Arancibia,

Notes to Editors:
The Australian Federation of Travel Agents (AFTA) is the peak body in Australia representing the retail travel industry. Founded in 1957, AFTA represents the majority of travel agents in Australia and includes all of the major travel agency groups. 

AFTA is supporting the travel agency community, travelling public and travel suppliers to the best of our ability during this COVID19 pandemic. 

The ATAS accreditation scheme that is operated by AFTA remains in place and consumers can seek information about their travel plans which have been booked via an ATAS accredited travel agent at We wish all travel industry stakeholders and the travelling public a safe outcome to this dreadful pandemic and look forward to a time in the near future when we can all return to travelling.