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Industry Engagement Forum 2018

Last month AFTA Education and Training & Australian Travel Careers Council (ATCC) had successfully hosted the Industry Engagement Forum 2018 at the Primus Hotel Sydney for AFTA Accredited Training Providers providing them with a great opportunity to discuss with the key players in the industry on workforce skills and careers.

“The ultimate success of any training depends upon the quality of teachers, so it is absolutely important for all of us to ensure our trainers are fully current with our industry workforce knowledge & skills needs” said Rick Myatt, Director of AFTA Education and Training and CEO of Australian Travel Careers Council (ATCC). “These forums and PD sessions are very essential to keep the dialogue flowing between educators and our industry practitioners and it is our role to make that happen” said Myatt.

The next forum is tentatively planned to be on the 9th October 2018 in Sydney. Those who are interested in participating, please send your expression of interest to Rick Myatt on

The forum was held in two distinctive sessions. The morning session was a professional development program on SmartPoint GDS system delivered by Travelport specialists in a hands-on training mode under an exclusive arrangement made by Fran Harper, Head of Asia Pacific Training of Travelport for AFTA ATP members at their fully equipped corporate training centre in Sydney CBD. This part of the training was highly technical and well received by the attendees.

The PM session was held at the Primus Hotel Sydney, where educators from Sydney area and across the country attended. Useful updates were given by senior industry executives, including Rob Harrison & Kim Herbert Jones from Qantas, Matteo Zanarini from IATA, Chris Hamill from DriveAway Holidays, Helen Zadey from Amadeus, etc. SkillsIQ’s General Manager, Melinda Brown had also presented the changes that were taking place with travel Skills Sets.

A highlight of the program was a generous hour of blue sky discussion between the audience and the industry expert panel on the topic of how best to equip our travel graduates with customer service skills before they enter into the workforce.