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AFTA ramps up The Facts on Travel Agents and Refunds campaign

[Wednesday 29 April 2020:] The Australian Federation of Travel Agents (AFTA) today confirmed it is ramping up The Facts campaign in order to counter mainstream media misreporting on travel agents’ handling of refunds and credits.

AFTA has been correcting errors of fact in mainstream reporting on a story by story basis as well as proactively raising awareness through strategic engagement of mainstream media.

The widening of the campaign will today see a The Facts on Travel Agents and Refunds newsroom brief sent to every mainstream TV, print and radio newsroom in Australia as part of the ongoing awareness raising campaign.
Quotes attributable to Jayson Westbury, Chief Executive AFTA

We continue to work hard with supportive media, both trade and mainstream, to showcase the fact that travel agents right around Australia are going above and beyond to support clients and non-clients.

We have been selective and strategic in this approach, choosing influential media with as broad a footprint as possible so that we get maximum impact. We have also been very careful not to give oxygen to stories or outlets where there is a clear agenda to misrepresent a situation including publishing first and seeking clarification and comment post-publication. Where this has happened (and thankfully this is limited), we have advised the facts and made a formal complaint to the Press Council.

However, mainstream media like so many sectors has also been decimated as a result of COVID-19 and there is increasingly reliance on freelance journalists especially in straight news reporting who aren’t necessarily experienced or aware of the facts. We need to continue to be strategic in our approach so that what we do makes the lives of agents easier.

In addition to sending The Facts on Travel Agents and Refunds brief to all newsrooms and continuing to do so as needed, we will be incorporating key sections into every AFTA media release and adding to our website.

All travel agents across Australia should know that AFTA is doing all that we can to hold strong on a positive media strategy at this dreadful time of COVID-19, but we are not able to control stories that are released by some media outlets at this time.

Click Here    to read the media update which is headed The Facts on Travel Agents and Refunds.

This has been sent to:

TV; A Current Affair; 7 News: The Latest; 7 Sunrise/Weekend Sunrise/The Morning Show; Today/Today Extra; Studio 10; The Project/Sunday Project; All major national/metro news stations in each state including WIN, PRIME, NBN; ABC News/ABC News Breakfast; ABC 7:30, The Drum; 4 Corners; SKY; SBS/ SBS Insight and BBC World News.

Print; National: The Australian/Weekend Australian, AFR/Weekend AFR; News Corp: Daily Telegraph, Herald Sun, Courier-Mail, Tiser, Mercury, NT News; Magazines: Good Weekend; 9 publishing: Brisbane Times, SMH, Age, WA Today; Weekend Papers: Sun Herald, Sunday Age, Sunday Telegraph, Sunday Herald Sun, Sunday Mail, Mercury on Saturday, Sunday Tasmanian, Sunday Territorian; SWM: The West Australian,

Radio; ABC RN, Triple J, Triple M, SBS radio, ABC News radio in each state and territory, Grant broadcasters network (2CC etc), Nova FM/ SmoothFM/FIVEAA, WSFM, 2DAYFM/HIT network, KIIS network and Macquarie talkback news: 2GB, 3AW, 4BC, 6PR, NTS.

Online; Mashable, Junkee, Unilad, Crikey/INQ, Pedestrian, Mamamia,,, Ten Daily, ABC News digital, SBS The Feed, The New Daily, The Saturday Paper, Daily Mail, Yahoo, Buzzfeed, 360, Huffpost, The Guardian, AAP, NYT Aus and The Conversation.
AFTA will continue to put truth on the table with media at every opportunity and will continue to do this for as long as this COVID19 pandemic continues.


MEDIA CONTACT: Jayson Westbury,

Notes to Editors:
The Australian Federation of Travel Agents (AFTA) is the peak body in Australia representing the retail travel industry. Founded in 1957, AFTA represents the majority of travel agents in Australia and includes all of the major travel agency groups.

AFTA is supporting the travel agency community, travelling public and travel suppliers to the best of our ability during this COVID19 pandemic.

The ATAS accreditation scheme that is operated by AFTA remains in place and consumers can seek information about their travel plans which have been booked via an ATAS accredited travel agent at
We wish all travel industry stakeholders and the travelling public a safe outcome to this dreadful pandemic and look forward to a time in the near future when we can all return to travelling.