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Media Release: AFTA welcomes Virgin Australia’s action on credits

[Wednesday 5 August 2020:] Australia’s travel agents welcome Virgin Australia Group’s announcement of their conditional credit policy which will see all credits and forward bookings honoured.

Virgin today advised the Australian Stock Exchange that customers will be provided with the value of travel credits post administration with validity dates extended for bookings made prior to administration.

Peak body the Australian Federation of Travel Agents (AFTA) says travel agents have been working around the clock to help their customers manage the complexities of refunds and credits including Virgin Australia bookings.

AFTA welcomed Virgin’s commitment to supporting regional Australia.

Quotes attributable to AFTA CEO Darren Rudd
“AFTA and travel agents have been proactively pushing on behalf of customers and consumers on the critical importance of Virgin Australia honouring bookings and credits in place when the airline was placed into administration.”

“This included securing commitments from the shortlisted bidders which AFTA was successful in achieving."

“We appreciate and acknowledge the commitment of the new Virgin Australia team to doing the right thing by consumers. I had a very constructive meeting with Virgin Australia Group CEO and MD Paul Scurrah and Chief Commercial Officer John MacLeod in Brisbane recently and AFTA looks forward to continuing to work collaboratively with Virgin.”

“Competition in Australia’s skies is critically important from a trade and consumer perspective and for our economy.”